KAREN L. VELASQUEZ
Rainbow II
Celina,TX
2
Languages
1
Certification
17
years of professional experience
Customer-focused professional with experience in customer service, administrative support, scheduling, marketing support, and relationship building. Strong communicator with experience serving diverse customers and families, resolving needs with professionalism, and adapting to multiple roles within fast-paced environments. Fluent in English and Spanish. Seeking to bring strong communication, organization, and service skills to a Leasing Consultant position.
Work History
Secretary / Administrative Support
16 Years 9 Months- Provided administrative support to the Vice President, including scheduling appointments, handling mail, and coordinating errands and supplies.
- Assisted with marketing-related tasks and maintained organized communication and daily administrative activities.
- Managed multiple priorities while providing dependable support to office operations.
Lead Teacher
4 Years 3 Months- Built positive relationships with families through consistent, professional communication and dependable service.
- Managed daily responsibilities in a structured, fast-paced environment while maintaining a safe and welcoming setting.
- Planned and organized activities, communicated information clearly, and responded to individual needs.
- Worked collaboratively with team members to support daily operations and a positive customer experience.
Childcare Provider
9 Years 8 Months- Provided dependable, personalized service for a family of four children ranging from infancy through adolescence.
- Communicated regularly with family members and adapted to changing schedules, needs, and priorities.
- Maintained a safe, organized, and positive environment while managing multiple responsibilities.
2 Years 7 Months
- Progressed from seasonal gift wrapper to barista, baker, and host, demonstrating adaptability and a strong work ethic.
- Provided professional customer service and assisted customers in a high-end retail and hospitality environment.
- Worked effectively with team members while maintaining a welcoming and polished customer experience.
Collection Agent / Customer Service
1 Year 4 Months- Provided customer service while assisting customers with account and collection-related needs.
- Communicated effectively with customers from diverse backgrounds and used bilingual English/Spanish skills.
- Handled customer interactions professionally while working toward resolution of customer concerns.
Education
High School Diploma
Skills
Customer Service
Communication
Relationship Building
Scheduling
Administrative Support
Problem Solving
Microsoft Word
Excel
Marketing Support
Teamwork
English/Spanish
Certification
CPR Certified
LANGUAGES & CERTIFICATIONS
English: Fluent
Spanish: Fluent
Timeline
Lead Teacher
The Goddard School of Prosper
04.2022 - 07.2026Read More
Neiman Marcus
10.2017 - 05.2020Read More
Childcare Provider
Gonzalez Family
01.2017 - 09.2026Read More
Collection Agent / Customer Service
Spectrum TV
06.2016 - 10.2017Read More
Secretary / Administrative Support
Rainbow II
01.2010 - CurrentRead More
T. Davis Independent School
High School Diploma
Read More