Karen Marquez
Kansas City,KS
Overview
10
10
years of professional experience
Work History
Co-Owner
JD Flooring Installation LLC
08.2020 - Current
- Manage day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
Blind Installer
Dunn's Flooring And Blinds
11.2023 - Current
- Maintained a clean and organized work environment during installations, ensuring minimal disruption to clients'' homes or businesses.
- Performed necessary repairs or adjustments to existing window treatments for enhanced functionality and aesthetics.
- Worked with other installers to install products as assigned.
- Troubleshot and resolved issues with blinds or shades, ensuring proper function and appearance after installation.
- Maintained a high level of professionalism, providing excellent customer service during installations.
Customer Service Representative
Alliance Data
11.2017 - 10.2020
- Identifying customers' needs, clarify information, research every issue and provide solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managing large amounts of incoming calls from customers utilizing software, scripts, and tools to better assist the customer
- Assisting store associates to process credit card applications
- Handled customer inquiries and suggestions courteously and professionally.
Warehouse Associate
Aldi's Distribution Center
02.2017 - 10.2017
- Worked safely around moving machinery.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
Cashier
Joe's Kansas City Bar-B-Que
04.2016 - 02.2017
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Interpreter
USD 232
09.2014 - 09.2014
- Enhanced communication between teachers and spanish speaking parents by providing accurate translations in real-time conversations.
Education
High School Diploma -
De Soto High School
DeSoto, Kansas05.2017
Skills
- Small business operations
- Spanish Fluency
- Customer Relations
- Records Management
- Money handling abilities
- Active Listening
- Work Ethic and Integrity
- Patience and Empathy
- Time management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Blind Installer
Dunn's Flooring And Blinds
11.2023 - Current
Co-Owner
JD Flooring Installation LLC
08.2020 - Current
Customer Service Representative
Alliance Data
11.2017 - 10.2020
Warehouse Associate
Aldi's Distribution Center
02.2017 - 10.2017
Cashier
Joe's Kansas City Bar-B-Que
04.2016 - 02.2017
Interpreter
USD 232
09.2014 - 09.2014
High School Diploma -
De Soto High School
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