Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Martin

London,KY

Summary

Accomplished Operations Manager with a proven track record at Optum, UnitedHealth Group, enhancing operational efficiency and employee performance. Expert in operations management and team leadership, demonstrated through successful staff empowerment and streamlined supply chain processes. Skilled in problem-solving and employee relations, significantly improving accountability and performance outcomes. Seasoned Operations Manager and talented leader with 34 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

41
41
years of professional experience

Work History

Operations Manager

Optum, UnitedHealth Group
London, KY
07.1990 - 09.2024
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Billing Specialist

Daniel & Seo Radiology Associates
Corbin, KY
08.1983 - 07.1990
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Identified, researched, and resolved billing variances to maintain system accuracy and currency.
  • Worked with multiple departments to check proper billing information.
  • Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.

Education

Bachelor of Science - Health / Psychology

Cumberland College
Williamsburg, KY
08.1982

Skills

  • Problem-Solving
  • Team Leadership
  • Operations Management
  • Customer Service
  • Decision-Making
  • Employee relations and conflict resolution
  • Planning and Implementation
  • Staff Management

Timeline

Operations Manager

Optum, UnitedHealth Group
07.1990 - 09.2024

Billing Specialist

Daniel & Seo Radiology Associates
08.1983 - 07.1990

Bachelor of Science - Health / Psychology

Cumberland College
Karen Martin