Karen Martinez
Los Angeles,CA
Summary
Proven Front of House Associate at Wolfgang Puck, adept in customer service and complaint handling, ensuring a high level of satisfaction. Excelled in training new hires, showcasing strong organizational skills and adaptability. Demonstrated reliability in managing inventory, contributing to seamless operations. Achievements include maintaining professional front office environments and enhancing guest relations.
Overview
3
3
years of professional experience
Work History
Front of House Associate
Wolfgang Puck
05.2023 - Current
- Answered telephone to make reservations and take orders.
- Remembered, recited and promoted variety of menu items.
- Liaised between kitchen staff and customers regarding allergies or other specific needs, ensuring clear communication at all times.
- Handled customer complaints professionally and efficiently, maintaining a high level of customer satisfaction.
- Trained new hires on front of house procedures, contributing to a cohesive team dynamic.
- Conducted thorough walkthrough before each shift opening/closing routines assuring that all tasks were completed effectively.
- Managed inventory levels of front-of-house supplies.
Front Desk Receptionist
Glendale Hotel
01.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Skills
- Training and mentoring
- Complaint Handling
- Customer service
- Time Management
- Food safety awareness
- Guest Relations
- Adaptability and Flexibility
- Active Listening
- Organizational Skills
- Reliability
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front of House Associate
Wolfgang Puck
05.2023 - Current
Front Desk Receptionist
Glendale Hotel
01.2022 - 04.2023