KAREN MCCALL
Customer Service Representitive
Hoover,AL
Summary
Results-driven professional seeking a position leveraging knowledge, experience, computer skills, and communication abilities to contribute to the agency's mission and goals. Demonstrated expertise in managing employee performance goals and measures while adhering to policies, procedures, and best practices. Proven track record in customer service, facilities management, and performance management with a strong focus on accuracy and prioritization. Excellent communication skills, advanced computer proficiency, and deep understanding of organizational strategies to drive objective attainment. Highly motivated and adaptable team player with a strong desire to learn, innovate, and implement new programs aligned with organizational and personal objectives. Proficient in Microsoft Office products, payroll systems, and inventory management tools.
Overview
17
17
years of professional experience
Work History
Patient Access Representative
Conifer Health Solutions/Brookwood Baptist Medical Center
08.2021 - Current
- Patient check in: Greet patients, verify their identification and check them in for their appointments
- Insurance verification: record insurance information, obtain pre approval and understand insurance guidelines
- Appointment Scheduling: Schedule appointments and update patients files
- Medical Records: Maintain accurate patient records and update them as needed
- Customer Service: Answer patient questions, provide information about hospital processes and direct patients to the correct area
- Communication: Communicate with patients, insurance companies and other medical staff
- Referrals: Refer patients to other agencies when needed
Cafeteria Manager
Hoover City School System
08.2017 - 08.2021
- Manage cafeteria staff; to include, but not limited to, train, supervise, and track performance
- Procure goods and services to ensure adequate supplies were available to meet the needs of customers
- Responsible for reconciliation of monies received, process payments from multiple payment sources and prepare bank deposits
- Draft marketing material for events to promote healthy eating to student population for child nutrition and annual events
- Adhere and interpret policies and procedures to staff and parents of the school system
Assistant Cafeteria Manager
Hoover City School System
08.2015 - 08.2017
- Responsible for full cafeteria operations in the absence of Cafeteria Manager
- Monitor staff activities, provide guidance and assist in preparation of batch cooking
- Flexible meal preparations to meet production requirements
- Complete multiple payment methods as well as basic accounting and reconciliation of account associated
- Provide assistance in procurement of goods and services in the operation of the cafeteria
- Quality assurance for freshness and quantity to include rotation of stored inventory and shelved items
Child Nutrition Worker
Hoover City School System
09.2014 - 08.2015
- Prepare food and beverage menu items to ensure that mandated nutritional needs were met
- Compile and maintain both manual and electronic files to track record of food and equipment
- Troubleshoot and convert recipes to meet production requirements
- Operate cash register and balance and reconcile accounts for daily deposits
Child Nutrition Worker
Thomasville City Schools
08.2008 - 09.2014
- Employed quality insurance techniques of work areas and adherence to policies and procedures related to food deliveries
- Provided and served food to staff and students with regards to consistent, healthy and standard portions according to recommendations and procedures
- Consistently delivered excellent customer service; during multiple meal times in delivery of meals to students
- Maintained daily required activity logs and employee timesheets for review and submission
- Data analysis of student accounts, provided outcome for collection of outstanding balances to parents and/or guardians of students and correction and report of errors and balance sheets
- Prepared day end cash flow reconciliation
- Tracked and prepared nutritional meals for students with food allergies
Education
High School Diploma -
Jackson High School
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- Medical terminology
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Insurance billing
- Eligibility determination
- Conflict resolution
- Payment processing
- Information collection
- Registration management
- Team leadership
- Paging systems
- Friendly and outgoing
- Verbal and written communication
- Data entry
- Policy understanding
- Intake assessment
- Records maintenance
- Privacy regulations knowledge
- Attention to detail
- Caring and empathetic
Timeline
Patient Access Representative
Conifer Health Solutions/Brookwood Baptist Medical Center
08.2021 - Current
Cafeteria Manager
Hoover City School System
08.2017 - 08.2021
Assistant Cafeteria Manager
Hoover City School System
08.2015 - 08.2017
Child Nutrition Worker
Hoover City School System
09.2014 - 08.2015
Child Nutrition Worker
Thomasville City Schools
08.2008 - 09.2014
High School Diploma -
Jackson High School
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