KAREN MCGILVRAY
Waukesha,WI
Summary
Proven Administrative Assistant/Project Manager with a track record of enhancing client service excellence and procedure enhancement at Sauce Advertising. Skilled in effective project management and problem-solving, achieving an 83% increase in event funding. Expert in office management and client relations, demonstrating significant achievements beyond daily tasks.
Overview
21
21
years of professional experience
Work History
Administrative Assistant/ Project Manager
Sauce Advertising
01.2023 - 01.2025
- Responsible for client website management which included contacting clients in a timely manner when issues arose
- Created weekly project reports
- Coordinated the transition from in-office operations to a fully remote work setup
- Assisted President of company with special projects
- Created process and files
- Monitored and posted replies to client Google reviews
Administrative Assistant
Lutheran Social Services
01.2015 - 01.2020
- Managed client database with over 200 clients by entering and checking all relevant, confidential information
- Coordinated daily with Centralized Intake to implement processes ensuring exact and prompt client information
- Achieved a 50% reduction in office supply costs through effective management
- Oversaw meeting and training coordination, including room reservations, preparation, and supplies
- Functioned as liaison for the IT department, ensuring prompt resolution of IT issues for Service Coordinators and Therapists
- Generated and provided monthly reports to the Program Manager and supervisors
- Collaborated with community organizations to secure sites for adjunct programs and contributed to securing increased event funding by 83%
- Participated in interviewing prospective employees and provided ongoing training
Office Manager
Lorence Manufacturing
Newburg, WI
01.2008 - 01.2009
- Mentored and trained office staff for a $2 million company
- Monitored 50+ customer accounts
- Served as main contact for resolving customer complaints and inquiries
- Cleared a 6-month order entry backlog in three months
- Managed office supply orders, mail sorting, and reception
Administrative Assistant/Shipping Manager
Carbide Grinding Co.
01.2004 - 01.2008
- Prepared packing lists
- Operated the phone system
- Aided the company president in creating an expedited shipping process
- Ensured prompt shipment of packages
Education
Bachelor of Arts - Communication
University of Wisconsin
Milwaukee, WI01.2022
Associate of Arts and Science -
University of Wisconsin-Waukesha
Waukesha, WI01.2015
Skills
- Problem solving
- Office Management Skills
- Effective Project Management
- Client Service Excellence
- Procedure Enhancement
- Data Retention Practices
- Data Research
- Organizational Event Planning
References
References available upon request.
Timeline
Administrative Assistant/ Project Manager
Sauce Advertising
01.2023 - 01.2025
Administrative Assistant
Lutheran Social Services
01.2015 - 01.2020
Office Manager
Lorence Manufacturing
01.2008 - 01.2009
Administrative Assistant/Shipping Manager
Carbide Grinding Co.
01.2004 - 01.2008
Bachelor of Arts - Communication
University of Wisconsin
Associate of Arts and Science -
University of Wisconsin-Waukesha
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