Karen McKeown
Toronto,ON
Summary
OntarioLearn Specialist from Loyalist College, adept in customer relations and expert problem-solving. Contributed to training programs boosting student retention and performance. Automated tasks, enhancing efficiency, and played a pivotal role in developing and implementing software solutions. Skilled in Microsoft Office, Banner, Blackboard, Canvas and LMS, showcasing a blend of technical proficiency and analytical thinking.
Overview
20
20
years of professional experience
1
1
Certification
Work History
OntarioLearn Specialist
Loyalist College
09.2004 - Current
- Followed all college's policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time.
- Implemented new training programs for facilitators, leading to higher student retention rates and better overall performance.
- Developed training materials to enhance facilitator and Developer proficiency and productivity.
- Increased efficiency by automating routine tasks with software solutions.
- Enhanced student and facilitator satisfaction with timely and accurate issue resolution.
- Maintained database systems to track and analyze operational data.
- Edited course material and worked extensively on many course platforms i.e BlackBoard
- Offer technological support to students and facilitators
- Created training videos through canvas
- Experienced in Argos
- Work extensively in Banner
- Post , Edit and Roll grades on banner for Distance Studies
- LMS Experience
- Supported the adoption of new software tools that streamlined workflows across multiple groups.
- Supervised and hired Proctors
- Experienced in Microsoft Office
- Supported creation of detailed, technical models to value potential targets.
- Room Bookings Experience
- Event Planning Experience
- Liaison with Online Proctoring Company
- Liaises with the 23 OntarioLearn partner Colleges, facilitators, developers and internal staff to prepare, administer and track in-person and online final exams
- Supervises and maintains grading process
- Coordinates with test centers
- Customer Service Experience
- Course Outline Experience
- Student Registration Experience
- Oversees and configures ISP and set up within course platform for Loyalist students and OntarioLearn College partners students registered within Loyalist Online courses
Education
Travel And Tourism
Seneca College
Toronto, ON05-1987
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Training Development
- Technology Support
Affiliations
- OntarioLearn
- Quality Matters
Certification
Mental Health Anger Management and Conflict Resolution
RSBA1 First Aid
Quality Matters Rubric Training
Microsoft Office 365
Adult Learning
Timeline
OntarioLearn Specialist
Loyalist College
09.2004 - Current
Travel And Tourism
Seneca College
Similar Profiles
Meghan Shanahan B.A., M.S.W., R.S.W.Meghan Shanahan B.A., M.S.W., R.S.W.
Counsellor at Loyalist CollegeCounsellor at Loyalist College
Mansi MansiMansi Mansi
Teacher's Assistant at Loyalist CollegeTeacher's Assistant at Loyalist College
UJUNWA MARY IGBOUJUNWA MARY IGBO
Student Content Creator at Loyalist CollegeStudent Content Creator at Loyalist College