Karen Mendoza

Crew Team Member

Dunkin' Donuts

02.2023 - 05.2024

Worked well with teammates and accepted coaching from management team.
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Collaborated with team members to complete orders.
Kept food preparation area, equipment, and utensils clean and sanitary.
Operated register to process payments and collect cash payment for order totals.
Improved customer satisfaction by consistently providing friendly and efficient service.
Resolved customer complaints quickly and professionally, ensuring repeat patronage.
Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.
Checked and restocked utensils and condiments in appropriate locations for guests.
Became familiar with products to answer questions and make suggestions.
Assisted other team members to achieve goals.
Brewed coffee and tea and changed out drink station syrups.
Contributed to the achievement of company targets through consistent delivery of high-quality service.
Trained new employees by demonstrating tasks and coaching during daily activities.
Recorded orders by answering customer questions and entering requests in system.
Cleaned and maintained all areas of restaurant to promote clean image.
Prepared products following restaurant, health, and safety standards and procedures.
Stocked shelves to organize aisles in assigned department.