Karen Messier
Schenectady,NY
Summary
Operating Partner General Manager at Panera Bread with a proven track record in operational excellence and data-driven decision making. Skilled in training and development, I led a high-performing team, enhancing workflow efficiency and achieving aggressive performance targets. Committed to fostering collaboration and delivering outstanding customer service while maintaining proper metric goals.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operating Partner General Manager
Panera Bread
11.2014 - Current
- Supported operational planning and execution to streamline workflow processes.
- Assisted in developing strategic initiatives to enhance business performance.
- Collaborated with team members to improve communication and project alignment.
- Engaged in training sessions to learn industry best practices and operational standards.
- Facilitated team meetings to discuss progress, challenges, and solutions effectively.
- Maintained documentation for procedures enhancing accuracy and compliance across operations.
- Analyzed data trends to identify areas for improvement and drive informed decision-making processes.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Led a high-performing team, fostering an environment of collaboration and continuous improvement.
Tax Associate
New York State of Tax and Finance
05.2014 - 08.2014
- Prepared and reviewed individual and corporate tax returns ensuring compliance with federal and state regulations.
- Contributed to overall team success by consistently meeting or exceeding performance metrics for quality, productivity, and client satisfaction.
Heart Monitor Technician/ Certified Nurses Aide
Ellis Hospital
12.1994 - 04.2014
- Monitored patient heart rhythms using advanced telemetry systems to ensure timely detection of abnormalities.
- Collaborated with nursing staff to interpret ECG data and provide critical insights for patient care decisions.
- Trained junior technicians on proper equipment usage and emergency response protocols to enhance team efficiency.
- Implemented workflow improvements that increased accuracy in data reporting and reduced response times for patient alerts.
- Developed training materials for new hires, enhancing onboarding experience and operational knowledge retention.
- Analyzed telemetry trends to identify potential issues, contributing to proactive interventions and better patient outcomes.
- Maintained a clean and safe environment adhering to infection control standards.
Education
Associate of Applied Science - Health Studies
Schenectady Community College
Schenectady, NY06-2011
Skills
- Operational excellence
- Data-driven decision making
- Efficiency optimization
- Training and coaching
- Compliance
- Reliability
- Multitasking Abilities
- Excellent communication
- Problem-solving abilities
- Attention to detail
- Time management
- Customer service
- Computer skills
- Team leadership
- Task delegation
- Quality control
- Staff management
- Professionalism
- Training and development
- Employee training
- Goal setting
Certification
Serve Safe Certified as well as a Serve Safe Proctor
Timeline
Operating Partner General Manager
Panera Bread
11.2014 - Current
Tax Associate
New York State of Tax and Finance
05.2014 - 08.2014
Heart Monitor Technician/ Certified Nurses Aide
Ellis Hospital
12.1994 - 04.2014
Associate of Applied Science - Health Studies
Schenectady Community College
Serve Safe Certified
Serve safe Certified Proctor. I am able to proctor exams.