Karen Muscari
Chicago,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
24
years of professional experience
Work History
Dispatch Supervisor
Empire Cooler Service
04.2020 - 04.2023
- Evaluated and adjusted over 10/15 routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Supervised team of 4 employees and provided training focused on maximizing overall performance.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking 10/15 fleet vehicles.
- Maintained updated and detailed records of calls in physical and electronic database.
- Received new orders, prepared documentation, and assigned personnel.
Customer Service Representative
Empire Cooler Service
01.1999 - 04.2020
- Responded to customer requests for products, services, and company information.
- Trained new personnel regarding company operations, policies and services.
- Investigated and resolved accounting, service and delivery concerns.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Oversaw logistics for incoming replacement parts and outgoing shipments of defective components.
- Reviewed warranty repair orders for proper completion, accuracy and legibility to reduce processing delays.
- Submitted supporting documents to satisfy criteria required by manufacturer or distributor.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Entered figures using 10-key calculator to compute data quickly.
- Processed credit cards payments as well as checks, made sure to match with daily deposit
- Processed payments and documents such as invoices, and statements on a daily basis
Education
High School Diploma -
Prosser Vocational High School
Chicago ILSkills
- Employee Training
- Route Planning
- Data Entry
- Customer Relations
Timeline
Dispatch Supervisor
Empire Cooler Service
04.2020 - 04.2023
Customer Service Representative
Empire Cooler Service
01.1999 - 04.2020
High School Diploma -
Prosser Vocational High School
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