Karen Newton
Madison,CT
Summary
Dependable worker with eye for detail and resilient composure under pressure. Provides exceptional customer service with adept time awareness and problem-solving instincts. Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Concessions Worker
Shoreline Entertainment Group
06.2022 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at concession stands.
- Increased sales by creating attractive food displays and maintaining a clean, inviting environment.
- Streamlined the ordering process for faster transactions and shorter wait times for customers.
- Collaborated with team members to ensure smooth operations during high-traffic events.
- Maintained a positive attitude while managing long lines or addressing challenging situations with customers.
- Prepared fresh, high-quality food items according to established recipes and presentation standards.
- Resolved customer complaints promptly, demonstrating empathy and commitment to their satisfaction.
- Contributed to event success by efficiently restocking supplies during peak hours or intermissions.
- Demonstrated versatility by performing various roles within the concessions team as needed, such as cashier or food preparer.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Camp Counselor
Madison Arts Barn
06.2023 - 08.2023
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
- Promoted camper growth through individualized attention, mentorship, and skill-building opportunities.
- Collaborated with fellow counselors to create memorable events that promoted teamwork and strengthened bonds among campers.
- Ensured smooth transitions between activities by efficiently managing time and resources throughout each day.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Inspected equipment and machinery to verify functionality and safety.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Banquet Server
Water's Edge Resort And Spa
06.2021 - 06.2022
- Ensured timely food delivery by effectively communicating with kitchen staff and coordinating efforts.
- Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Increased overall event success by anticipating guests'' needs and promptly addressing requests or concerns.
- Handled special dietary requests, ensuring all guests received appropriate meals according to their preferences or restrictions.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Supported event coordinators by actively participating in pre-event meetings, discussing setup requirements, and establishing clear communication channels.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
Camp Counselor
Deer Lake Day Camp
06.2019 - 08.2019
- Enhanced camper experience by organizing and leading engaging activities tailored to various age groups.
- Boosted camp morale by fostering a supportive, inclusive, and fun environment for all participants.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Kept accurate records of each camper''s medical information, dietary restrictions, and emergency contacts as part of maintaining a safe environment for all participants.
- Led conflict resolution efforts among campers, fostering a positive atmosphere conducive to personal development.
- Implemented innovative ideas for theme days that increased overall participation rates and enthusiasm within the camp community.
- Participated in regular staff meetings to discuss strategies for improvement in areas such as programming, behavior management, and staff training.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Led groups of children safely through variety of camp activities.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Set up and demonstrated proper use of tents, sleeping bags and camping equipment to encourage preparedness and organization.
Education
Bachelor of Arts - Computer Science And Theater
Middlebury College
Middlebury (village), VT02.2025
Skills
- Customer Service
- Equipment Operation
- Customer Service Excellence
- Problem Solving
- Adaptability and Flexibility
- Teamwork Orientation
- Time Management
- Effective Communication
- Conflict Resolution
- Reliability and Punctuality
- Alcohol Service
- Professionalism and Courtesy
Accomplishments
- 2021, 2022, 2023 NESCAC Field Hockey Champion
- 2021, 2022, 2023 NCAA DIII National Field Hockey Champion
Certification
- TIPS Certified
- First Aid/AED Certified
Languages
Python
Professional Working
Java
Limited Working
Javascript
Elementary
CSS
Elementary
Timeline
Camp Counselor
Madison Arts Barn
06.2023 - 08.2023
Concessions Worker
Shoreline Entertainment Group
06.2022 - Current
Banquet Server
Water's Edge Resort And Spa
06.2021 - 06.2022
Camp Counselor
Deer Lake Day Camp
06.2019 - 08.2019
Bachelor of Arts - Computer Science And Theater
Middlebury College
- TIPS Certified
- First Aid/AED Certified
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