Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Nickols

Elizabeth City,NC

Summary

Results-focused administrative professional with strength in organizational, MS Office tools and learning new processes with ease. Proactive leader with strengths in communication and collaboration. Proficient in maintaining filing systems, both electronic and physical to promote easier retrieval. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Overview

24
24
years of professional experience

Work History

Veterans Service Representative

North Carolina Department of Veteran Affairs
Elizabeth City, NC
08.2022 - Current
  • Interviewed and assisted veterans and their dependents in preparing forms, documents and applications for federal and state benefits.
  • Reviewed digital claim folders for completeness and conformity to guidelines prior to submission.
  • Maintained accurate records and documented client data in company databases.
  • Interviewed potential clients, collecting personal information to determine eligibility for social assistance.
  • Received and routed incoming calls and correspondence to promote timely communication.
  • Communicated with customers via email and telephone to respond to inquiries and direct calls to proper personnel.
  • Obtained scanned records and uploaded to database.
  • Delivered exceptional customer service through direct communication with clients and team members.
  • Met incoming guests and clients to offer immediate assistance.

Production Coordinator

Christian Broadcasting Network
Virginia Beach, VA
03.2013 - 10.2021
  • Prepared for production by checking inventory levels of items needed to complete work.
  • Assessed current inventories and brought in supplies to keep stock within optimal levels for expected demands.
  • Set up delivery of materials to arrive in time for production start date.
  • Updated team with production schedules to provide established timeframes for completion dates.
  • Entered production information showing volume produced, counts and segmentation data.
  • Consulted with department supervisors to evaluate needs and discuss corrective actions for any productivity issues.
  • Forecasted inventory for upcoming demand fluctuations and prevented material shortages and production downtime.
  • Notified production team regarding special incidents, events and complaints.
  • Consulted with department supervisors to evaluate needs and discuss corrective actions for individual concerns.

Administrative Assistant

Wolf Creek Federal Services (Chugach, Alaska)
Chesapeake, VA
01.2012 - 03.2013
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Directed customer communication to appropriate department personnel.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Maintained inventory in supply closet to prevent shortages.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Reviewed and suggested improvements for interoffice correspondence, reports and presentations.
  • Maintained confidentiality regarding compensation, benefits and employee issues by handling confidential information and documentation with care.
  • Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
  • Provided training and administrative resources for new employees regarding organizations policy and procedures.

Administrative Secretary

Fleet and Family Support Center
Chesapeake, VA
09.2002 - 11.2011
  • Administered $30k office budget, maintained records and tracked expenses to achieve financial targets.
  • Coordinated arrangements for ground transportation and lodging for executives and staff.
  • Scheduled electronic calendars using Outlook and scheduled meetings, appointments and conference calls.
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency.
  • Guided administrative and professional staff through computer and software issues.
  • Processed incoming mail and packages and placed envelopes in bins for employees.
  • Processed financial documents, expense reports and invoices.
  • Monitored office supply inventory and replenishment and liaised with vendors to negotiate optimal pricing.
  • Oversaw invoicing functions achieving consistent and accurate payments.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Answered phones to direct callers, schedule appointments and provide general office information.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.

Office Services Assistant

Virginia Employment Commission
Virginia Beach, VA
07.2001 - 09.2002
  • Answered multi-line phone system and engaged with clients.
  • Entered and processed data for 100+ unemployment insurance claims or job service registration forms.
  • Assisted 20+ clients daily with questions regarding appeals, employment and compensation processes to include the research of procedural discrepancies per policy guidelines.
  • Greeted and scheduled appointments for a staff of 12 counselors.
  • Arranged resource room set-up with computers, fax machines, shredder and printers for clients.
  • Worked with site manager to identify office-specific issues and recommend solutions, executing sound judgment to resolve administrative matters.

Education

Associate of Applied Science - Computer Programming And Operations

National Institute of Technology
Mesquite, TX

Skills

  • Workflow management
  • Expert in Microsoft Office tools
  • Maintaining records
  • Project management
  • Organizing materials
  • Schedule coordination
  • Implementation support
  • Time management
  • Recordkeeping

Timeline

Veterans Service Representative

North Carolina Department of Veteran Affairs
08.2022 - Current

Production Coordinator

Christian Broadcasting Network
03.2013 - 10.2021

Administrative Assistant

Wolf Creek Federal Services (Chugach, Alaska)
01.2012 - 03.2013

Administrative Secretary

Fleet and Family Support Center
09.2002 - 11.2011

Office Services Assistant

Virginia Employment Commission
07.2001 - 09.2002

Associate of Applied Science - Computer Programming And Operations

National Institute of Technology

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