Summary
Overview
Work History
Education
Timeline
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Karen Nuckols

Frenchtown,NJ

Summary

Offering strong foundation in attention to detail. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Ready to learn and develop in a professional environment.

Overview

10
10
years of professional experience

Work History

I.D.E.A. Member Within the 1SCST

The Home Depot
01.2023 - Current
  • I.D.E.A. - Integrated Development for Engaged Associates.
  • Customer call back requests.
  • Complete Saleforce cases from our Flatbed Delivery Centers.
  • Follow up on all IT Tickets submitted by 1SCST team.
  • Receive inbound email requests for assistance from our Home Depot Delivery Partners. Adding requests to the appropriate spreadsheets and assigning to team members to complete.
  • Providing team members with assistance when requested.
  • Training and mentoring new associate within the One Supply Chain Support Team and I.D.E.A.

One Supply Chain Support Team

The Home Depot
10.2020 - Current
  • Support Flatbed Distribution Centers by rescheduling deliveries and sourcing out-of-stock products.
  • Assisting customers with delivery issues, ie missing or damaged items. Arranging for redelivery of missing items and pickup of damaged goods for refund.

Customer Service Phone Representative

The Home Depot
05.2020 - 10.2020
  • Assisted customers in navigating the company website and placing orders online.
  • Employed exceptional listening skills to determine the nature of calls in order to clearly and precisely address inquiries in a professional manner.

Kitchen Designer

The Home Depot
01.2015 - 05.2020
  • Worked with clients to develop a budget for each kitchen design project.
  • Utilized CAD software to create detailed drawings and renderings.
  • Created presentations to help clients understand the kitchen design process.
  • Generated detailed estimates of the cost of kitchen design projects.
  • Worked closely with contractors and other tradespeople to ensure accurate implementation of designs.
  • ·Visited job sites to ensure designs were implemented correctly.

Education

High School Diploma -

Bridgewater-Raritan High School West
Bridgewater, NJ

Timeline

I.D.E.A. Member Within the 1SCST

The Home Depot
01.2023 - Current

One Supply Chain Support Team

The Home Depot
10.2020 - Current

Customer Service Phone Representative

The Home Depot
05.2020 - 10.2020

Kitchen Designer

The Home Depot
01.2015 - 05.2020

High School Diploma -

Bridgewater-Raritan High School West

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Karen Nuckols