Karen Ogoke
Liberty Thrift Stores
HATBORO,PA
55
years of professional experience
Dedicated sales associate with a strong focus on customer service and teamwork. Proven ability to enhance customer experiences and drive sales through effective communication and problem-solving.
Work History
Sales Associate
5 Years 1 Month- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate financial handling.
- Maintained organized merchandise displays to attract customer interest and facilitate sales.
- Collaborated with team members to implement promotional displays, increasing product visibility and sales.
- Developed strategies for loss prevention, reducing shrinkage through effective monitoring practices.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Pharmacy Clerk
2 Years 8 Months- Assisted customers with inquiries, providing exceptional service and support throughout their pharmacy experience.
- Managed prescription fulfillment processes to ensure accuracy and efficiency in medication dispensing.
- Collaborated with pharmacists to maintain inventory levels, ensuring timely restocking of medications and supplies.
- Trained new staff on operational procedures and best practices for customer engagement and product knowledge.
- Processed payments, returns and exchanges using pharmacy POS system to accurately manage transactions.
- Reduced wait times for customers with prompt prescription filling and effective communication between pharmacists and patients.
- Established and maintained patient profiles, updating organizational database with current information.
Secretary
26 Years- Managed scheduling and coordinated appointments for administrative staff.
- Assisted in the preparation of reports and presentations for school board meetings.
- Developed efficient filing systems to enhance document retrieval processes.
- Maintained accurate records and ensured compliance with district policies.
- Provided training and mentorship to new administrative staff on office procedures.
- Led initiatives to enhance parent and community engagement through effective correspondence strategies.
- Streamlined communication between departments, improving information flow across the district.
Secretary
11 Years- Implemented process improvements that increased overall office productivity and efficiency.
- Managed sensitive information carefully in compliance with confidentiality protocols., maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Entered data into the system and updated customer contacts with information to keep records current.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
Secretary
2 Years 2 Months- Scheduled appointments and conducted follow-up calls to clients.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Education
High School Diploma
Associate of Science
Skills
Customer service
Problem-solving skills
Teamwork and collaboration
Time management
Sales strategies
Relationship building
Goal-oriented approach
Conflict resolution
Timeline
Sales Associate
Liberty Thrift Stores
07.2021 - CurrentRead More
Pharmacy Clerk
Rite-Aid Pharmacy
10.2018 - 06.2021Read More
Secretary
Philadelphia School District
01.1992 - 01.2018Read More
Secretary
Bell Office Supply
02.1978 - 04.1980Read More
Secretary
City Of Philadelphia
02.1972 - 02.1983Read More
Temple University
Associate of Science
Read More
Frankfort High School
High School Diploma
Read More