Karen Peace
Mesa,AZ
Summary
Dynamic Area Manager with a proven track record in staff and operations management, focused on driving team growth, operational efficiency, and high-quality service delivery. Skilled in leadership, Sales performance management, process optimization, and relationship building, with a history of leading teams to exceed goals, while strengthening our credibility within the market. Known for adaptability reliability, collaboration, and supporting team cultures in fast pace environments.
Overview
25
25
years of professional experience
Work History
Area Manager
Lincare
Phoenix, AZ
11.2022 - Current
- Conducted regular performance evaluations, on all Sales Reps and CM’s providing feedback to drive team development and accountability.
- Analyzed key performance indicators for as many as 10 centers to identify areas for improvement and implement corrective actions.
- Developed relationships with healthcare providers to support patient care and gain market share.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed budget responsibilities, ensuring adherence to financial targets while maintaining service quality.
Center Manager
Lincare/Ahom
Phoenix, AZ
08.2003 - 2022
- Led daily operations, ensuring compliance with safety regulations and quality standards.
- Managed staff scheduling and workflow optimization to enhance team productivity.
- Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
Customer Service Representative
Lincare/Ahom
Globe, AZ
04.2001 - 08.2003
- Assisted customers with inquiries, providing information on products and services that may benefit the patient.
- Managed order processing, ensuring timely fulfillment and customer satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Skills
- Staff management
- Operations management
- Relationship building and management
- Team development
Timeline
Area Manager
Lincare
11.2022 - Current
Center Manager
Lincare/Ahom
08.2003 - 2022
Customer Service Representative
Lincare/Ahom
04.2001 - 08.2003