Karen Penry
Dayton
Summary
Accomplished plantscape professional skilled in effective communication and customer relations. Known for strong problem-solving abilities and a collaborative mindset, ready to contribute to operational success and elevate customer experiences. Proactive and adaptable professional known for delivering operational excellence and effective growth planning. Strong skills in conflict resolution and customer-oriented solutions, contributing to enhanced team performance and customer engagement.
Overview
37
37
years of professional experience
Work History
Executive Plantscapes
Diane Bundy
Spring Valley
01.1995 - Current
- Resolved complex issues with knowledgeable, friendly service to enhance customer satisfaction.
- Conducted thorough research and data analysis to inform strategic planning and decision-making.
- Executed daily duties with accuracy and efficiency to maintain operational excellence.
- Leveraged advanced technical skills to troubleshoot problems and implement effective solutions.
- Assisted customers with plant selection and care advice.
- Implemented pest control measures to protect plant health.
- Pruned, trimmed and culled plants to promote proper growth.
- Applied fertilizer to improve plant health and growth.
- Irrigated plants at specific intervals to moisten soil and promote growth.
- Applied pesticides to prevent insect infestation.
Spring Valley Gardens
Julie Mangan
Spring Valley
03.2022 - 06.2023
- Cultivated a variety of plants and flowers for retail sale.
- Maintained greenhouse conditions for optimal plant growth and health.
- Assisted customers with plant selection and care advice.
- Operated nursery equipment for planting and harvesting tasks.
- Monitored inventory levels and organized stock displays effectively.
- Implemented pest control measures to protect plant health.
- Trained new staff on nursery operations and customer service standards.
- Collaborated with team members to enhance nursery efficiency and workflow.
- Organized the nursery area according to product type for easy customer access.
- Pruned, trimmed and culled plants to promote proper growth.
- Loaded and unloaded delivery trucks with new inventory items.
- Planted seeds and bulbs in designated areas of the nursery.
- Monitored plant stock levels and restocked shelves accordingly.
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Operated cash registers accurately during checkout process.
- Handled plants and shrubs with care to avoid damage.
- Applied fertilizer to improve plant health and growth.
- Conducted regular inspections of outdoor growing areas to identify potential problems early on.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
- Delivered purchased products to customers' vehicles safely upon request.
- Restocked shelves with new merchandise items as needed.
- Created displays to promote seasonal products within the store environment.
- Responded promptly to customer inquiries about available products or services.
- Trained new employees on proper techniques for handling plants.
- Harvested fruits, vegetables and herbs from the nursery's gardens when ready for sale.
- Mixed soils and other ingredients together according to specific recipes for different types of plants.
- Identified pests or diseases on plants and implemented appropriate solutions.
- Tied and wrapped plants in preparation for planting.
- Irrigated plants at specific intervals to moisten soil and promote growth.
- Performed routine maintenance of equipment such as mowers, trimmers and blowers.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Applied pesticides to prevent insect infestation.
- Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
- Retrieved plants and flowers at customers' requests.
- Employed safety techniques when using hand and power equipment to prevent abrasions and other injuries.
- Read and followed landscaping plans to install plants and fixtures for residences and businesses.
- Harvested plants and transplanted or potted and labeled.
- Cleaned work areas and maintained grounds and landscaping.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Sold and delivered plants and flowers to customers.
- Operated tractors, tractor-drawn machinery and self-propelled machinery to harvest crops.
- Recorded information about pesticide use, yields or costs.
Village Clerk
Village of Spring Valley
Spring Valley
05.2016 - 04.2020
- Managed village records and maintained accurate documentation systems.
- Coordinated public meetings and prepared agendas for village council sessions.
- Assisted residents with inquiries regarding local services and regulations.
- Processed applications for permits and licenses according to village policies.
- Maintained financial records and assisted in budget preparation tasks.
- Developed community newsletters to inform residents about local events and updates.
- Ensured compliance with local, state, and federal regulations in administrative tasks.
- Prepared reports, correspondence, executive summaries, agenda and agenda packet materials and processed mail and routed correspondence to correct office or department.
- Established and maintained variety of automated and manual files and records.
- Prepared and maintained township accounting documents and records, entered financial transactions into database, reconciled transactions promptly and administered billing and invoices.
- Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
- Assisted with budget preparations as needed throughout the fiscal year.
- Responded to inquiries from residents regarding village services, regulations, and procedures.
- Assisted in the preparation of agendas and minutes for village board meetings.
- Provided support to elected officials with document preparation, research, and data entry.
- Attended training sessions related to new software programs used in municipal government offices.
- Reviewed incoming mail for accuracy and completeness prior to forwarding it to the appropriate department or individual.
- Answered telephone calls from citizens seeking assistance or information about village services.
- Resolved conflicts between customers and staff members in an effective manner.
- Organized and maintained filing systems to store confidential information such as personnel records.
- Served as clerk at public hearings held by the Village Board.
- Prepared financial reports as required by state law or requested by the Board of Trustees.
- Performed data entry and recordkeeping tasks to track company correspondence and updates.
- Prepared lists of overdue accounts, license suspensions and issuances.
- Updated municipal codes and city charter documents.
- Investigated past and current licensees to perform record checks.
- Issued permits and licenses for marriages, fishing, hunting and dogs.
Rockaway Garden Center
Gregg Burghardt
Jacksonville Beach
04.2018 - 12.2018
- Cultivated a variety of plants and flowers for retail sale.
- Maintained greenhouse conditions for optimal plant growth and health.
- Assisted customers with plant selection and care advice.
- Operated nursery equipment for planting and harvesting tasks.
- Monitored inventory levels and organized stock displays effectively.
- Implemented pest control measures to protect plant health.
- Organized the nursery area according to product type for easy customer access.
- Pruned, trimmed and culled plants to promote proper growth.
- Loaded and unloaded delivery trucks with new inventory items.
- Planted seeds and bulbs in designated areas of the nursery.
- Monitored plant stock levels and restocked shelves accordingly.
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Operated cash registers accurately during checkout process.
- Handled plants and shrubs with care to avoid damage.
- Applied fertilizer to improve plant health and growth.
- Conducted regular inspections of outdoor growing areas to identify potential problems early on.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
- Delivered purchased products to customers' vehicles safely upon request.
- Restocked shelves with new merchandise items as needed.
- Created displays to promote seasonal products within the store environment.
- Responded promptly to customer inquiries about available products or services.
- Harvested fruits, vegetables and herbs from the nursery's gardens when ready for sale.
- Mixed soils and other ingredients together according to specific recipes for different types of plants.
- Identified pests or diseases on plants and implemented appropriate solutions.
- Irrigated plants at specific intervals to moisten soil and promote growth.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Applied pesticides to prevent insect infestation.
- Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
- Retrieved plants and flowers at customers' requests.
- Employed safety techniques when using hand and power equipment to prevent abrasions and other injuries.
- Read and followed landscaping plans to install plants and fixtures for residences and businesses.
- Harvested plants and transplanted or potted and labeled.
- Cleaned work areas and maintained grounds and landscaping.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Sold and delivered plants and flowers to customers.
- Recorded information about pesticide use, yields or costs.
custodian
Bellbrook School District
Bellbrook
05.1999 - 05.2009
- Maintained cleanliness of classrooms and common areas throughout the school district.
- Performed routine inspections to ensure safety and sanitation standards were met.
- Operated cleaning equipment and tools effectively for various surfaces.
- Assisted in setting up facilities for school events and activities.
- Managed waste disposal and recycling efforts across the campus.
- Collaborated with staff to address cleaning needs and special requests.
- Trained new custodial staff on procedures and best practices.
- Reported maintenance issues promptly to ensure a safe learning environment.
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, kitchens, and other common areas; emptying trash cans and disposing of waste appropriately.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Stocking restrooms with necessary paper products such as toilet paper and paper towels; replenishing soap dispensers when needed.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Wet and spot mopped to clean floors and other surfaces in public corridors.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Maintained accountability for building keys, master keys and access cards.
- Adhering strictly to health and safety regulations while performing duties.
- Checked and stocked inventory throughout facility to meet expected demands.
- Discarded cardboard boxes and trash in compactors and balers.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Responding quickly to emergency situations such as flooding or spills in order to minimize damage to property or injury to personnel.
- Inspected exterior and interior of building for service issues and reported damages and needed repairs to supervisor.
- Ensuring all equipment is properly maintained and serviced regularly according to manufacturer guidelines.
- Stripped, sealed, finished and polished floors to maintain longevity and health.
- Recycling materials whenever possible in accordance with company policy and local disposal regulations.
- Performed landscaping tasks and removed litter to maintain grounds.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
- Ensured that all equipment was properly stored after use.
- Cleaned building floors by sweeping, mopping or vacuuming.
- Serviced, cleaned and restocked restrooms.
- Kept business entrances clean, tidy and professional in appearance.
- Completed deep-cleaning floor buffing, carpet cleaning, duct cleaning and wall washing.
- Dusted furniture, machines or equipment.
- Polished windows, glass partitions or mirrors using sponges or squeegees.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Steam-cleaned or shampooed carpets.
- Followed company uniform, performance and security policies with every job.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Notified managers of repair needs or additions to building operating systems.
- Removed snow from sidewalks using snowplows, snow blowers or snow shovels.
My Lawn and Landscape
Tim Mundy
Spring Valley
03.1989 - 05.2005
- Completed day-to-day duties accurately and efficiently.
- Cultivated a variety of plants following care and growth guidelines.
- Maintained nursery equipment and tools for optimal performance.
- Assisted customers with plant selection and care instructions.
- Monitored plant health and addressed pest issues promptly.
- Prepared soil and pots for planting new seedlings efficiently.
- Organized nursery displays to enhance customer experience and accessibility.
- Collaborated with team members to manage daily operations smoothly.
- Educated visitors on sustainable gardening practices and plant care techniques.
- Organized the nursery area according to product type for easy customer access.
- Pruned, trimmed and culled plants to promote proper growth.
- Loaded and unloaded delivery trucks with new inventory items.
- Planted seeds and bulbs in designated areas of the nursery.
- Monitored plant stock levels and restocked shelves accordingly.
- Assisted customers in selecting plants, flowers, and shrubs for their garden needs.
- Handled plants and shrubs with care to avoid damage.
- Operated cash registers accurately during checkout process.
- Applied fertilizer to improve plant health and growth.
- Conducted regular inspections of outdoor growing areas to identify potential problems early on.
- Provided advice to customers regarding planting instructions, soil types and care instructions for plants.
- Restocked shelves with new merchandise items as needed.
- Delivered purchased products to customers' vehicles safely upon request.
- Created displays to promote seasonal products within the store environment.
- Responded promptly to customer inquiries about available products or services.
- Trained new employees on proper techniques for handling plants.
- Harvested fruits, vegetables and herbs from the nursery's gardens when ready for sale.
- Mixed soils and other ingredients together according to specific recipes for different types of plants.
- Identified pests or diseases on plants and implemented appropriate solutions.
- Tied and wrapped plants in preparation for planting.
- Irrigated plants at specific intervals to moisten soil and promote growth.
- Performed routine maintenance of equipment such as mowers, trimmers and blowers.
- Adhered to watering schedule to keep greenhouse plants healthy and well-maintained.
- Utilized proven methods for watering and fertilization to minimize plant losses while maintaining plant health.
- Applied pesticides to prevent insect infestation.
- Oversaw various cultivation stages for different trees, shrubs and plants to maximize growth.
- Retrieved plants and flowers at customers' requests.
- Utilized thatcher to lift dead leaves and grass from between growing grass and soil.
- Employed safety techniques when using hand and power equipment to prevent abrasions and other injuries.
- Read and followed landscaping plans to install plants and fixtures for residences and businesses.
- Harvested plants and transplanted or potted and labeled.
- Cleaned work areas and maintained grounds and landscaping.
- Identified plants, pests, and weeds to determine selection and application of pesticides and fertilizers.
- Sold and delivered plants and flowers to customers.
- Recorded information about pesticide use, yields or costs.
- Maintained garden beds through regular weeding and mulching practices.
- Operated landscaping equipment for efficient site preparation and maintenance.
- Designed landscape layouts to enhance aesthetic appeal and functionality.
- Collaborated with clients to understand their landscaping preferences and needs.
- Conducted seasonal clean-up tasks to prepare landscapes for changing weather.
- Cut and trimmed lawns using power mowers and edgers.
- Cleaned up debris after completing jobsite tasks.
- Weeded flower beds and vegetable gardens to remove unwanted vegetation.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Transported plants, turf and other materials to designated areas for installation.
- Cleared pathways of overgrowth, debris, and snow to reduce hazards.
- Answered customer questions regarding care and general knowledge of landscape.
- Pruned and trimmed trees and shrubs with shears and pruning saws.
- Cultivated soil by using rakes, shovels, hoes, trowels or other tools.
- Followed planned landscaping designs to lay sod, seed grass or plant flowers and foliage.
- Ensured proper disposal of all waste generated from job sites.
- Applied mulch and burlap coverings to bushes and trees for winter.
- Used hand tools to break up clumps of dirt, transplant seedlings and mix in fertilizers.
- Operated machinery such as bobcats or tractors when necessary.
- Participated in snow removal services during winter months.
- Applied fertilizers and pesticides according to safety regulations.
- Planned and designed landscaping projects to meet customer needs and preferences.
- Utilized automatic sprayers to mix and spray fertilizers and herbicides onto grass and trees.
- Picked and chose new shrubs and plants according to bedding and sunlight.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Trimmed or edged around flower beds, walks, or walls.
- Raked, mulched and composted leaves.
- Decorated gardens, paths and beds with stones or plants.
- Watered lawns, plants, or trees, using sprinkler systems or watering cans as part of overall maintenance plan.
- Shoveled snow and spread salt on walkways and parking lots.
- Adjusted amount of water consumption using irrigation methods to prevent waste.
Education
Bachelor of Arts - Humanities
Antioch University Midwest
Yellow Springs, OH05-2009
Skills
- Strategic planning
- Pest control
- Team collaboration
- Process optimization
- Problem solving
- Effective communication
- Conflict resolution
- Growth planning
- Public relations
- Human resources
- Problem resolution
- Leader
- Quality management
- Customer relations
- Customer-oriented
- Total quality management
- Account management
References
References available upon request.
Timeline
Spring Valley Gardens
Julie Mangan
03.2022 - 06.2023
Rockaway Garden Center
Gregg Burghardt
04.2018 - 12.2018
Village Clerk
Village of Spring Valley
05.2016 - 04.2020
custodian
Bellbrook School District
05.1999 - 05.2009
Executive Plantscapes
Diane Bundy
01.1995 - Current
My Lawn and Landscape
Tim Mundy
03.1989 - 05.2005
Bachelor of Arts - Humanities
Antioch University Midwest