Karen Perera
Van Nuys,CA
Summary
Dynamic customer service professional with proven expertise and excelling in problem resolution and active listening. Enhanced customer satisfaction through effective communication and data entry, ensuring accurate record-keeping. Recognized for team collaboration and optimizing service efficiency in high-pressure environments.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
The Sliding Door Company
Chatsworth, CA
05.2026 - Current
- Oversaw customer inquiries regarding products and order processing to boost satisfaction levels.
- Resolved customer complaints through effective solutions while maintaining high service standards.
- Coordinated incoming calls and emails, providing prompt responses to customer needs.
- Partnered with team members to optimize communication processes and enhance workflow efficiency.
- Documented customer interactions in CRM system to ensure accurate record-keeping and issue tracking.
- Maintained comprehensive records of customer interactions to facilitate follow-up and issue resolution.
- Responded to requests for products, services, and company information, enhancing customer engagement.
FOH Team Member
Dunkin Dounts
Westlake Village, CA
06.2024 - Current
- Provided outstanding customer service in high-pressure settings to promote guest satisfaction and loyalty.
- Operated cash register with precision, processing transactions and overseeing cash flow effectively.
- Prepared food and beverages following established recipes and quality standards.
- Maintained organized and sanitary front-of-house area in compliance with health and safety regulations.
- Worked collaboratively with team members to optimize operations and accelerate service during busy periods.
- Trained new staff on front-of-house protocols, customer engagement, and cleanliness standards.
- Created inviting atmosphere by warmly welcoming each guest.
- Supported team members during peak hours by promptly addressing the needs of customers and colleagues.
Education
Associate of Science - Criminal Justice
Los Angeles Pierce College
Woodland Hills, CA05.2034
Bachelor of Science - Criminal Justice
California State University, Northridge
Northridge, CA05.2026
Skills
- Critical thinking
- Data entry
- Problem resolution
- Call center operations
- Customer service
- Active listening
Languages
Spanish
Full Professional
Timeline
Customer Service Representative
The Sliding Door Company
05.2026 - Current
FOH Team Member
Dunkin Dounts
06.2024 - Current
Associate of Science - Criminal Justice
Los Angeles Pierce College
Bachelor of Science - Criminal Justice
California State University, Northridge