Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

KAREN PEREZ

Summary

Enthusiastic and dedicated hospitality professional with hands-on experience in Food & Beverage service, and Culinary support. Proven ability to deliver exceptional guest experiences through effective communication, teamwork, and problem-solving skills. Eager to contribute to a dynamic team and further develop within the hospitality industry.

Overview

1
1
year of professional experience

Work History

Server

Dave & Buster's
PCB, FL
05.2022 - 09.2022
  • Took and delivered food and beverage orders accurately and promptly.
  • Provided menu information and made recommendations to enhance the dining experience.
  • Ensured guest satisfaction by addressing needs and resolving issues efficiently.
  • Provided attentive and friendly table service in a high-volume, fast-paced environment.
  • Collaborated with kitchen and bar staff to ensure smooth service flow.

Front Desk Agent

Dave and Buster
PCB, FL
06.2021 - 09.2021
  • Greeted and welcomed guests in a friendly and professional manner, creating a positive first impression.
  • Managed guest check-ins, waitlists, and reservations efficiently using the company’s system.
  • Provided information about promotions, and events, ensuring guests had a seamless experience.
  • Maintained cleanliness and organization of the front desk and lobby area.

Education

BBA - Tourism And Hospitality Management

Universidad Autonoma De Santo Domingo
12-2023

Skills

  • Exceptional Customer Service
  • Effective Communication with Guests and Team
  • Leadership and Team Collaboration
  • Quick Learning and Adaptability
  • Problem-Solving and Conflict Resolution
  • Creative
  • Motivated

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Server

Dave & Buster's
05.2022 - 09.2022

Front Desk Agent

Dave and Buster
06.2021 - 09.2021

BBA - Tourism And Hospitality Management

Universidad Autonoma De Santo Domingo

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