Karen Perkins
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Assistant Manager
Grayco
01.2020 - 07.2023
- Detail-oriented Customer Service professional with 10+ years of experience in leveraging strong communication and problem-solving skills to enhance customer experience and provide quality service
- Highly competent in leveraging exceptional organizational skills to provide administrative support and complete daily tasks to streamline business procedures and achieve deadlines
- Adept at preforming data entry and data verification tasks to ensure accuracy within business and client information.
Benefits Specialist
Aflac Insurance
12.2018 - 01.2019
- Work with business owners, HR administrators, and other decision-makers to build benefits packages that will complement the account's major medical plan and other existing benefits
- Contact at convenience to let guide through extremely simple and beneficial process for company and employees
- Partnering with Aflac companies report higher rates of employee retention and overall job satisfaction.
Patient Care Assistant/Certified Medication Aide
Zebulon House
05.2018 - 12.2018
- Worked on floor which provided care for a variety of adult and geriatric patients
- Assisted in feeding recorded intake and output, repositioned patients, assisted with transportation
- Administered routinely scheduled medications, as prescribed by the resident's primary care provider.
Specialty Services Coordinator
Avance Care
09.2017 - 03.2018
- Assisted Customers over email, click-to-chat and phone
- Organized appointments for the nutritionist and therapists for better patient care
- Verified insurance benefits for the nutritionist and therapists so they can focus on patient care
- Maintain and authenticate customer information on our database to ensure accuracy.
Customer Service Representative
Conduent Business Services, LLC
09.2016 - 05.2017
- Electronically accessed patients' health records using required software
- Communicate with providers via telephone regarding claim statuses and insurance eligibility
- Addressed discrepancy and resubmitted for reconcile.
Front-End Manager
Kroger
06.2001 - 09.2016
- Ensure consistent execution of employee processes including proactive talent sourcing and recruiting
- Assist in the success of store by validating that all customers have an amazing experience
- Oversee Back Office processes, help control the operational spending effected on the stores P&L.
Education
Associate of Science degree in Health Science -
Ultimate Medical Academy
Skills
- Customer Service (10 years)
- Data Entry (10 years)
- Human Resource
- Management (10 years)
- Property Management (3 years)
- Assistant Manager Experience (10 years)
- Employee Scheduling
- Cost Reduction
- Task Delegation
- Operations Management
Certification
Medication Aide, 10/01/18, Present, My certification is for Assisted Living Facilities. I can run the medication cart and all that entails.
Assessments
Customer focus & orientation, 07/01/23, Proficient, Responding to customer situations with sensitivity
Groups
Girl Scouts, 08/01/02, 06/01/19, I was a leader for 17 years. I found it very motivating and inspiring to get out there and work with the young girls to build up their confidence so they can have faith in themselves.
Awards
Deans List, 08/01/16, I made the Deans List twice while going to school for my Associate Degree.
Timeline
Assistant Manager
Grayco
01.2020 - 07.2023
Benefits Specialist
Aflac Insurance
12.2018 - 01.2019
Patient Care Assistant/Certified Medication Aide
Zebulon House
05.2018 - 12.2018
Specialty Services Coordinator
Avance Care
09.2017 - 03.2018
Customer Service Representative
Conduent Business Services, LLC
09.2016 - 05.2017
Front-End Manager
Kroger
06.2001 - 09.2016
Associate of Science degree in Health Science -
Ultimate Medical Academy
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