Karen Perkins
Margate,FL
Summary
Motivated Patient Account Representative offering 17 years of healthcare and customer service experience. Highly effective time management, conflict resolution and communication skills. Detail-oriented with extensive knowledge of billing systems, medical terminology, insurance practices and adept at collaborating with insurance companies and patients to resolve billing issues.
Overview
15
15
years of professional experience
Work History
Administrative Assistant
L.I.f.e.
02.2024 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Billed claims to Medicaid and followed up on all payments.
- Ensured accurate billing with diligent data entry and database management for vital company information.
Loan Processor
BHG Financial
02.2021 - 12.2023
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Reduced processing time for loan applications by implementing an organized filing system.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
- Used Salesforce CRM and Loan Origination System.
- Met loan application deadlines.
Patient Accounts Specialist
MEDNAX
09.2018 - 10.2021
- Prepared reports detailing billing actions, flags and other key information.
- Utilized computer programs to create invoices, letters and other documents.
- Reconciled all contractual adjustments to ensure correct adjustments were posted.
- Compiled and analyzed data for review by senior management of any payer updates from all insurance companies.
- Worked weekly reports from spreadsheets.
- Posted payments and processed refunds.
- Worked denial trends and resolved and issues.
Collections Team Lead
Mednax
02.2018 - 09.2018
- Reviewed and audited over 50 accounts Per day.
- Trained new hires.
- Liaison between collection department and management.
- Worked all high balance account.
Billing and Collections Specialist
MEDNAX
09.2009 - 02.2018
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals of over 40 accounts per day on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Trained new team members on company policies, services and collection strategies.
- Negotiated to collect balance in full.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked denied claims to resolve any issue and get payment.
Education
High School Diploma -
St James High School
Trinidad And Tobago06.1983
Some College (No Degree) -
Broward College
Fort Lauderdale, FLSkills
- Problem Identification
- Service Quality Standards
- Administration and Management
- Report Writing
- Attention to Detail
- Credit and Collections
- Analytical and Critical Thinking
- Payment Processing
- Account Monitoring
- Time Management
- Microsoft Office
- Verbal and Written Communication
- Letter of Appeal Writing
- Denial Appeals Process
Accomplishments
- Trained and mentored new staff on proper procedures, service standards and compliance for 9 years.
- Built productive relationships with patients and insurance companies, increasing payment rates.
- Improved department productivity 30% by implementing strategic process improvements to eliminate paper appeals and file online appeals.
- Identifying major claims denial issue, working with insurance and submitting bulk coding request to have over 5000 claims paid.
Timeline
Administrative Assistant
L.I.f.e.
02.2024 - Current
Loan Processor
BHG Financial
02.2021 - 12.2023
Patient Accounts Specialist
MEDNAX
09.2018 - 10.2021
Collections Team Lead
Mednax
02.2018 - 09.2018
Billing and Collections Specialist
MEDNAX
09.2009 - 02.2018
High School Diploma -
St James High School
Some College (No Degree) -
Broward College
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