KAREN PHUNG
Santa Ana,CA
Summary
Experienced team member with a proven track record of working independently and collaboratively to ensure efficient store operations and exceptional customer service. Proficient in using POS systems and maintaining food safety and handling standards. Skilled in leadership, teamwork, and collaboration, with a focus on achieving results and building strong relationships with customers and colleagues.
Overview
4
4
years of professional experience
Work History
Server
Dai Sushi
07.2023 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Team Member
Dear Bella Creamery
03.2023 - 06.2023
- Displayed the ability to work independently and unsupervised while sustaining high productivity and quality.
- Ensured efficient store operations by organizing and stocking inventory while implementing merchandising strategies.
- Collaborated with business owners to manage inventory levels and address inquiries about products during periods of inadequate staffing.
Barista
Peet's Coffee
08.2021 - 12.2022
- Memorized drink orders and preferences on POS system for regular customers to build rapport and increase brand loyalty.
- Advised and expedited drip blends, roasts, teas, specialty espresso beverages, and artisan pastries.
- Maintained tidy environment by regularly cleaning equipment, espresso machines, tables, and condiment bar.
Front of House Team Member
Chick-fil-A
12.2019 - 06.2021
- Operated in customer service order taking and creating hospitality with iPOS system.
- Coordinated alongside fellow team members to ensure food accuracy and efficiency.
- Exercised good judgment when handling specialized requests and complex interactions
- Directed pre-closes while side-training new FOH team members
Education
Radiologic Technology
Orange Coast College
Costa Mesa, CASkills
- Proficient in using POS systems
- Food Safety and Handling
- Teamwork and Collaboration
- Customer Service
- Experience in Leadership
Languages
- English — Fluent
- Vietnamese — Intermediate
Timeline
Server
Dai Sushi
07.2023 - 09.2023
Team Member
Dear Bella Creamery
03.2023 - 06.2023
Barista
Peet's Coffee
08.2021 - 12.2022
Front of House Team Member
Chick-fil-A
12.2019 - 06.2021
Radiologic Technology
Orange Coast College
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