Karen Pina
Carrollton
Summary
Background includes extensive experience in order processing and inventory management, with a focus on accuracy and efficiency in shipping operations. Engaged with customers to coordinate delivery schedules, ensuring alignment with their needs while adhering to established procedures. Demonstrated capability in maintaining detailed records and utilizing computerized systems for tracking shipments. Strong emphasis on teamwork and collaboration to achieve productivity goals within a fast-paced environment.
Efficient Shipping Clerk known for high productivity and completing tasks with precision. Excel at time management, problem-solving, and communication, ensuring smooth and effective shipping operations.
Resourceful Email Support Executive known for productivity and efficient task completion. Specialize in customer relationship management, technical troubleshooting, and conflict resolution. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to delivering timely and accurate support in fast-paced environments.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Shipping Clerk
Global Views
Dallas
09.2022 - Current
- Processed and shipped orders efficiently, ensuring timely delivery.
- Assisted in resolving any disputes between customers and carriers related to shipping costs or delivery timeframes.
- Ensured that all outgoing items were properly labeled with correct information such as destination addresses, weight limits.
- Coordinated with customers on delivery dates and times in order to meet customer requirements.
- Verified shipping documents for accuracy.
- Collaborated with other staff members on projects related to improving efficiency within the department.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
- Created automated emails to be sent out based on user interactions with a website.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Puller
Global Views
Dallas
09.2022 - Current
- Organized stockroom shelves and ensured they were properly labeled with item numbers and descriptions.
- Worked collaboratively with team members to reach daily productivity goals set by management.
- Participated in continuous improvement initiatives within the warehouse environment.
- Adhered to all company policies regarding quality control standards throughout the pulling process.
- Received, counted, sorted, wrapped, weighed, scanned and stored incoming goods in designated areas according to established procedures.
- Pulled products from shelves according to customer orders and placed them in designated areas for packing.
- Maintained accurate records of items pulled and shipped, utilizing computerized inventory systems.
Kitchen Hand
Fuzzy Taco Shop
Carrollton
01.2020 - 04.2022
- Served food during catered events or banquets as requested by supervisors or chefs.
- Swept and mopped floors to maintain cleanliness in the kitchen area.
- Followed all health code guidelines when handling food items.
- Kept records of food waste to track usage levels.
- Organized storage areas for efficient access to items when needed.
- Inspected kitchen equipment for proper functioning before use.
- Checked temperatures of freezers, refrigerators and hot holding units regularly to ensure food safety standards were met.
- Restocked condiments on tables throughout restaurant dining room.
- Sanitized surfaces with approved cleaning solutions after each task was completed.
- Maintained a neat work station throughout shift hours.
- Communicated effectively with co-workers regarding daily tasks assigned.
Education
High School Diploma -
Hebron High School
Carrollton, Texas05-2020
Skills
- Order processing
- Inventory management
- Data entry
- Customer service
- Team collaboration
- Effective communication
- Process improvement
- Packing and labeling
- Scheduling deliveries
- Shipping software
- Shipping procedures
- Carrier coordination
- Freight knowledge
- Labeling accuracy
- Warehouse safety
- Shipping and receiving
- Heavy lifting
- Delivery scheduling
- Shipping and receiving tracking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Shipping Clerk
Global Views
09.2022 - Current
Puller
Global Views
09.2022 - Current
Kitchen Hand
Fuzzy Taco Shop
01.2020 - 04.2022
High School Diploma -
Hebron High School