Karen Ramirez
Garland
Summary
Dynamic leader with proven expertise in retail operations and customer experience, honed at Dicks Sporting Goods. Excelled in staff supervision and team management, significantly enhancing store performance through strategic merchandise displays and efficient process improvements. Skilled in problem-solving and team building, consistently prioritized safety and customer service.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Dicks Sporting Goods
04.2019 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Lifeguard
Garland Aquatics
06.2018 - 08.2018
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Upheld hygiene standards in pool and surrounding area.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
High School Diploma - RDA
South Garland
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Retail operations
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Staff supervision
- Team management
Timeline
Assistant Store Manager
Dicks Sporting Goods
04.2019 - Current
Lifeguard
Garland Aquatics
06.2018 - 08.2018
High School Diploma - RDA
South Garland
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