Karen Ramirez
White Plains
Summary
Motivated and dependable professional with strong customer service experience and a proven ability to manage fast-paced environments. Known for excellent communication, multitasking, and problem-solving skills. Quick learner who adapts easily and works effectively both independently and as part of a team.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Receptionist
White Plains Hospital Center
White Plains, NY
02.2024 - 04.2025
- Greet and assist visitors in a professional and friendly manner.
- Answer and direct incoming calls using a multi-line phone system.
- Schedule appointments and maintain daily calendars.
- Handle customer inquiries and resolve concerns efficiently.
- Maintain accurate records, files, and office documentation.
- Process payments and perform basic administrative tasks.
- Coordinate communication between clients and staff.
Costumer Service Representative
Affirm
New York, NY
03.2019 - 02.2021
- Provided personalized customer assistance, increasing sales through product knowledge
- Maintained store organization and visual standards
- Handled cash transactions and ensured accurate register balancing
- Assisted with inventory and stock replenishment
Co-Manager
Forever 21
02.2016 - 02.2019
- Supervised daily store operations and supported team performance
- Led hiring, training, and staff development
- Managed cash flow and ensured accurate financial procedures
- Improved merchandising strategies to increase sales
- Oversaw inventory control and minimized shrinkage
Education
High School Diploma - undefined
Riverside High School
Yonkers, NY01.2022
Skills
- Microsoft Word, Outlook, and Excel
- Appointment Scheduling
- Multi-Line Phone Systems
- Customer Service
- Data Entry
- Typing 50 WPM
- Bilingual English/Spanish
Certification
- Microsoft Office Fundamentals (In Progress)
- Customer Service Certification (In Progress)
- Typing Proficiency: 50+ WPM
Timeline
Receptionist
White Plains Hospital Center
02.2024 - 04.2025
Costumer Service Representative
Affirm
03.2019 - 02.2021
Co-Manager
Forever 21
02.2016 - 02.2019
High School Diploma - undefined
Riverside High School