Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Karen Ramirez

Katy

Summary

Dedicated Office Manager with proven success in customer service and client retention. Expertise in developing tailored insurance plans and fostering a positive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager

Carnero Enterprises Inc DBA RAM Insurance Services
Houston, TX
04.2017 - Current
  • Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
  • Conducted regular training sessions for new agents, fostering knowledge sharing and professional development within the team.
  • Collaborated with underwriting teams to assess risks and optimize policy pricing structures.
  • Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
  • Educated clients on insurance policies and procedures.
  • Managed vendor relationships, negotiating contracts and optimizing service delivery.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.

Education

No Degree - Business Administration

Lone Star College Cyfair
Cypress Texas

High School Diploma -

High School Diploma -

Colegio Santa Maria
Santa Ana, El Salvador
2011

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Quotes and sales
  • Customer follow-up
  • Client retention
  • Policy writing
  • Property and casualty insurance

Certification

Active, state-issued(Texas) Property and Casualty (P&C) License

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Carnero Enterprises Inc DBA RAM Insurance Services
04.2017 - Current

No Degree - Business Administration

Lone Star College Cyfair

High School Diploma -

High School Diploma -

Colegio Santa Maria