Office Manager Carnero Enterprises Inc DBA RAM Insurance Services
Houston, TX
04.2017 - Current
Developed comprehensive insurance plans tailored to client needs, enhancing customer satisfaction and retention.
Conducted regular training sessions for new agents, fostering knowledge sharing and professional development within the team.
Collaborated with underwriting teams to assess risks and optimize policy pricing structures.
Maintained high client retention rates with regular follow-ups, personalized attention, and prompt resolution of issues.
Educated clients on insurance policies and procedures.
Managed vendor relationships, negotiating contracts and optimizing service delivery.
Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
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