Karen Reedy
GRAHAM
Summary
Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams.
Overview
36
36
years of professional experience
Work History
Customer Service Coordinator
UEI College
Tacoma
04.2022 - 04.2025
- Delivered competent customer service to address student needs effectively.
- Enrolled new students, contributing to overall institutional growth.
- Maintained cleanliness and organization of front desk and lobby area.
- Handled phone inquiries by transferring calls to appropriate staff or departments.
- Supported various departments by providing timely assistance and resources.
- Generated hourly admissions reports to track enrollment metrics.
Care Worker
Magellan Behavioral Health
Tacoma
11.2001 - 11.2002
- Facilitated customer access to local mental health providers for improved support.
- Troubleshot incorrectly submitted insurance claims to ensure timely resolution.
Receptionist/Behavioral Health Managed Care Specialist
Clinic for Counseling and Psychotherapy
Federal Way
04.1996 - 11.2001
- Greeted incoming visitors and patients with professionalism and friendliness.
- Confirmed appointments to ensure smooth patient flow.
- Answered phone promptly and directed calls to appropriate offices.
- Maintained a clean and organized reception area to enhance guest experience.
- Provided clerical support by copying, faxing, and filing documents for staff.
- Ensured patient authorizations for mental health services through communication with insurance companies.
Weight Loss Counselor
Jenny Craig Weight Loss Centre
Federal Way
01.1989 - 02.1990
- Monitored client progress closely, adjusting recommendations as necessary to optimize results.
- Assisted clients in overcoming emotional eating habits through mindfulness techniques and stress management strategies.
- Built strong relationships with clients through empathetic listening skills, leading to increased trust in the counseling process.
- Enhanced client motivation with regular progress check-ins and goal-setting sessions.
Education
Associate of Arts - Office Management
Pierce College
Puyallup, WA06-1992
Bachelor of Science - Psychology
Washington State University
Pullman, WA09-1986
Medical Billing And Coding
Pierce College
Puyallup, WASkills
- Customer service
- Data entry
- Report generation
- Insurance verification
- Appointment scheduling
- Client relationship management
Timeline
Customer Service Coordinator
UEI College
04.2022 - 04.2025
Care Worker
Magellan Behavioral Health
11.2001 - 11.2002
Receptionist/Behavioral Health Managed Care Specialist
Clinic for Counseling and Psychotherapy
04.1996 - 11.2001
Weight Loss Counselor
Jenny Craig Weight Loss Centre
01.1989 - 02.1990
Associate of Arts - Office Management
Pierce College
Bachelor of Science - Psychology
Washington State University
Medical Billing And Coding
Pierce College
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