Karen Reyes-Cruz
Green Bay,WI
Summary
Professional support worker with extensive experience in youth care and development. Adept at fostering positive relationships and creating supportive environments that encourage personal growth. Collaborative team player focused on achieving impactful outcomes, while adapting to changing needs and effectively handling complex situations.
Overview
5
5
years of professional experience
Work History
Youth Support Specialist
BROWN COUNTY
06.2024 - Current
- Collaborated with other team members to develop comprehensive support plans for each youth, ensuring their success
- Mentored and guided youths through the process of developing leadership skills, fostering a sense of responsibility and accountability in their actions.
- Addressed behavioral issues effectively, fostering a safe and supportive environment for all participants.
- Participated in regular staff meetings to discuss participant progress, share ideas, and collaborate on improvements or modifications within the program structure itself.
YMCA after school staff - Lead
YMCA
10.2022 - 05.2024
- Facilitated small group discussions among students to encourage socialization and cooperation skills development.
- Supported academic growth by providing homework assistance and tutoring services to students in need.
- Fostered strong relationships with students, parents, and school administration to promote open communication and collaboration.
- Assisted in the planning and implementation of age-appropriate, interactive lesson plans that catered to diverse learning styles.
Beauty Consultant
Sephora
03.2023 - 01.2024
- Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
- Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
- Working up front at the register
- Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
- Managed efficient cash register operations.
Lead Cashier/Customer Service
Burlington Stores
07.2021 - 04.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Create a safe and clean areas on the sales floor
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Customer Service Representative
VF Corporation
08.2021 - 02.2022
- Responsible for tracking and maintaining inventory
- Handled online orders and credit card transactions
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Bachelor's degree - Psychology
University of Wisconsin
Green Bay, WI04-2025
Medical Interpreter Course -
Cross Culture And Communication (40 Hour)
05-2027
High school diploma - undefined
Preble High School
Green Bay, WI01-2021
Skills
- Collaboration and teamwork
- Social skills training
- Customer service
- Computer Skills
- Adaptability and flexibility
- Microsoft office
- Youth advocacy
- Positive reinforcement
- Team building
- Team collaboration
- Language Proeficient
Languages
Spanish - Fluent
Timeline
Youth Support Specialist
BROWN COUNTY
06.2024 - Current
Beauty Consultant
Sephora
03.2023 - 01.2024
YMCA after school staff - Lead
YMCA
10.2022 - 05.2024
Customer Service Representative
VF Corporation
08.2021 - 02.2022
Lead Cashier/Customer Service
Burlington Stores
07.2021 - 04.2022
High school diploma - undefined
Preble High School
Bachelor's degree - Psychology
University of Wisconsin
Medical Interpreter Course -
Cross Culture And Communication (40 Hour)