KAREN RICE
Atlanta,GA
Summary
I am a hard worker, with strong comprehension skill, strong communication skill, able to work alone without supervision, very helpful. I am a people person, reliable, strong initiative skills, work well under pressure. these are my strong abilities in order to perform my position to its highest expectations.
Overview
1
1
Certification
Work History
Direct Support Professional
Step by Step Inc.
12.2024 - Current
- Assisted individuals with daily tasks to enhance their independence and quality of life
- Implemented personalized care plans to achieve significant progress in client goals
- Collaborated with healthcare teams to foster effective communication and support
- Identified and resolved challenges to ensure client safety and satisfaction
- Utilized adaptive strategies to improve client engagement and participation
- Provided emotional support and encouragement to clients to promote their well-being
CNA - Certified Nursing Assistant/Caregiver
Phoebe Nursing Home
11.2004 - 04.2010
- Assisted in patient transfers, ensuring safety and comfort. Monitored vital signs, enhancing patient care accuracy.
- Supported residents in daily activities, fostering engagement.
- Documented patient progress in the kiosk.
- Communicated effectively to assess patient needs.
- Optimized patient care through efficient mobility assistance and vital sign monitoring, enhancing overall health outcomes and resident satisfaction.
- Fostered a nurturing environment by facilitating daily activities and providing emotional support, promoting residents' independence and well-being.
Teller/Customer Service Representative
Wink Check Cashing
01.2000 - 09.2001
- Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Adhered strictly to all security procedures related to handling money at the teller window.
Assistant Manager
CLB Check Cashing
08.1999 - 10.2000
- Participated in professional development activities such as seminars or conferences related to banking regulations or best practices.
- Leveraged customer service and sales abilities to consistently meet performance goals.
- Maintained accurate records of transactions processed by each teller throughout the day.
- Provided coaching and mentoring to individual team members; facilitated team building activities.
- Monitored cash levels in all drawers; balanced cash drawers at the end of each shift.
- Balanced daily cash deposits and vault inventory with zero error rate.
Computer Aide
Veterans Administration Hospital
06.1989 - 06.1992
- Resolved tech issues, boosting system reliability and user satisfaction.
- Managed inventory, ensuring optimal resource availability and efficiency.
- Investigated complaints, enhancing service response times and trust.
- Performed clerical duties, streamlining processes and boosting productivity.
Ward Secretary
Veterans Administration Hospital
06.1988 - 06.1989
- Managed patient records, scheduled appointments, and coordinated interdepartmental communication, ensuring smooth ward operations and enhancing patient care quality.
- Facilitated seamless information flow between medical staff, patients, and families, fostering a supportive environment and improving overall hospital experience.
- Optimized ward scheduling, reducing patient wait times and increasing daily appointment capacity, resulting in improved patient satisfaction score.
Education
Registered Medical Assistant Diploma - Medical Assistant, Phlebotomy
Lincoln Technical School
Allentown, PA11.2016
Skills
- Communication skills
- Customer service
- Computer literacy
- Leadership
- English
- Time management
Certification
- BLS CERTIFIED
- CPR CERTIFIED
Timeline
Direct Support Professional
Step by Step Inc.
12.2024 - Current
CNA - Certified Nursing Assistant/Caregiver
Phoebe Nursing Home
11.2004 - 04.2010
Teller/Customer Service Representative
Wink Check Cashing
01.2000 - 09.2001
Assistant Manager
CLB Check Cashing
08.1999 - 10.2000
Computer Aide
Veterans Administration Hospital
06.1989 - 06.1992
Ward Secretary
Veterans Administration Hospital
06.1988 - 06.1989
Registered Medical Assistant Diploma - Medical Assistant, Phlebotomy
Lincoln Technical School
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