Karen Rigby
Yardley,PA
Summary
Results-driven professional with expertise in print production and client relations. Demonstrated ability to enhance customer satisfaction through proactive communication and effective problem-solving. Proven track record in managing complex projects, ensuring quality assurance, and optimizing time management to reduce rework. Focused on delivering operational efficiencies in project execution.
Overview
34
34
years of professional experience
Work History
Print Project Manager
Square One, Inc.
Mount Laurel, NJ
05.2024 - 10.2025
- Spearheaded end-to-end print production projects, orchestrating prepress, production, bindery, and delivery while ensuring quality, cost control, and timely execution.
- Delivered comprehensive print projects on schedule by coordinating prepress, production, bindery, mailing, and final delivery processes.
- Accelerated production timelines by aligning cross-functional teams with clear expectations and schedules.
- Enhanced customer satisfaction through proactive communication on schedules, proofs, approvals, and delivery updates.
- Minimized errors and rework by comparing job specifications with estimates pre-production launch.
Print Production Planner
Phoenix Lithographic, Inc.
Philadelphia, PA
02.2020 - 05.2024
- Coordinated print production schedules from job receipt to finalization, assuring specification compliance, prompt approval acquisition, and efficient workflow implementation.
- Streamlined operational procedures by overseeing jobs from approval to final production.
- Reduced rework occurrences by validating files and specifications during pre-production.
- Increased client satisfaction through proactive status updates and timely resolution of issues.
- Improved billing accuracy by preparing invoices and submitting required documents through client-specific platforms.
Customer Service Representative
AON Insurance / MBO Partners
Fort Washington, PA
10.2018 - 02.2020
- Provided immediate assistance by addressing inquiries via phone and email.
- Facilitated client support by managing inquiries and processing policies and documentation, enhancing service delivery speed.
- Accurately processed policy issuance and binding utilizing AS400 and Salesforce systems.
- Streamlined policy processing by gathering complete documentation, reducing delays in policy issuance.
Bindery Estimator
Mid Island Bindery
Farmingdale, NY
05.2016 - 06.2018
- Engineered precise pricing for complex finishing projects by calculating labor, materials, and production time requirements.
- Enhanced profitability by aligning estimates with production capabilities and cost constraints.
- Accelerated quote turnaround through detailed analysis of job specifications.
- Diminished pricing errors by thoroughly validating finishing methods and production assumptions.
Estimator
Delaware Valley Bindery, Inc.
Ewing, NJ
09.1991 - 09.2015
- Prepared detailed estimates for binding and finishing projects, ensuring accuracy and alignment with specifications to facilitate informed decision-making.
- Managed cost databases for accurate material, labor, and machinery estimates, enhancing reliability of projections.
- Analyzed project specifications and requirements to provide accurate cost projections.
- Streamlined estimating processes, reducing project turnaround time and enhancing overall workflow efficiency.
- Maintained knowledge of industry trends, pricing fluctuations, and new materials to provide competitive and relevant estimating insights.
Education
Bachelor of Science - Sociology
Villanova University
Villanova, PA05-1991
Skills
- Print production
- Project management
- Packaging operations
- Digital printing
- Offset printing
- Bookbinding expertise
- Quality control
- Workflow optimization
- Layout optimization
- Inventory control
- Salesforce proficiency
- EFI E-Pace, Avanti and Enterprise Expertise
- Client Centric Programs: Ariba, MCS, DiSS, HH Global HUB Portal, ShareFile, Smartsheet
- Client Relationships
- Pricing estimation
- Deadline management
- Time management and scheduling
- Leadership and analysis
- Workforce training
- Problem solving and attention to detail
- Analytical skills
- Troubleshooting
- Conflict resolution skills
- Written communication
Timeline
Print Project Manager
Square One, Inc.
05.2024 - 10.2025
Print Production Planner
Phoenix Lithographic, Inc.
02.2020 - 05.2024
Customer Service Representative
AON Insurance / MBO Partners
10.2018 - 02.2020
Bindery Estimator
Mid Island Bindery
05.2016 - 06.2018
Estimator
Delaware Valley Bindery, Inc.
09.1991 - 09.2015
Bachelor of Science - Sociology
Villanova University