Karen Rios
San Antonio
Summary
Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
15
15
years of professional experience
2000
2000
years of post-secondary education
Work History
Manager
Whatabuger
San Antonio
03.2016 - Current
- Supervised daily operations and staff in a fast-paced restaurant environment.
- Trained new team members on service standards and food safety protocols.
- Managed inventory levels and ensured stock availability for menu items.
- Handled quality customer service experience
- Experience in problem solving and customer satisfaction
- A leader in organization of operations
- A strong stance on growth and development with in the company
Stay at Home Parent
My kids
San Antonio
02.2014 - 03.2016
- Organized daily schedules and activities for multiple children.
- Managed household chores and maintained a clean living environment.
- Facilitated educational activities to promote learning and development.
- I am patient and good listener
Waitress Trainer
Zio's Italian Kitchen
San Antonio
01.2011 - 01.2014
- Trained new waitstaff on menu knowledge and service techniques.
- Oversaw daily service operations to ensure compliance with restaurant standards.
- Developed training materials to enhance staff understanding of Italian cuisine.
Education
Lake Tech High
Mount Dora , FLSkills
- Inventory management
- Policy and procedure development
- Recruiting and interviewing
- Employee onboarding
- Coaching and mentoring
- Verbal and written communication
- Budget control
- Quality assurance
- Operational efficiency
- Customer service
- Conflict resolution
- Team leadership
- Scheduling and planning
- Shift scheduling
- Staff training and development
- Performance evaluation
- Effective communication
- Problem solving
- Employee development
- Time management
- Decision-making
- Relationship building
- Documentation and reporting
Change is Good
I have truly enjoyed my time with Whataburger but I am now ready for a change in my life. I am looking forward to a new challenge and growing my knowledge in a new field of work.
Timeline
Manager
Whatabuger
03.2016 - Current
Stay at Home Parent
My kids
02.2014 - 03.2016
Waitress Trainer
Zio's Italian Kitchen
01.2011 - 01.2014
Lake Tech High