Karen Rives
Midvale
Summary
Motivated Jewelry sales consultant with 11.7 years of experience boosting sales and customer loyalty through individualized service. Resourceful expert at learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Professional in bridal management with robust experience in overseeing bridal operations and ensuring exceptional client satisfaction. Strong leadership skills with focus on team collaboration and adaptability. Expertise in client consultations, inventory management, and event coordination. Known for driving results and maintaining high standards in service delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Luxury Bridal Manager
Signet Jewelers
07.2022 - Current
- Analyzed sales data regularly to identify trends, forecast demand accurately, and make informed purchasing decisions.
- Implemented a digital appointment management system to streamline the booking process and allow for better tracking of client progress.
- Collaborated with signet Management team to create engaging promotional materials for print, online, and social media platforms.
- Addressed escalated customer concerns promptly, implementing solutions that maintained positive brand reputation.
- Led team of consultants to exceed monthly sales targets through consistent coaching and motivation.
- Enhanced customer satisfaction by providing personalized bridal consultations and styling recommendations.
- Cultivated a supportive work environment that encouraged collaboration among team members to achieve common goals.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Jared Jewelry Specialist
Signet Jewelers
02.2020 - Current
- Embrace relational selling to establish trust with clients to create repeat business, gain referrals, and drive sales revenues to achieve sales goals.
- Work with clients to design unique pieces, communicating effectively to establish vision and specifications.
- Continuously focusing on prospecting for new potential customers and maintain robust conversion rates.
- DCA and GSI Diamond Certified
Fine Jewelry Sales Associate
Zales Jewelers
02.2016 - Current
- Assisted with proactive client outreach initiatives through email and documented client correspondence in POS CATS system.
- Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures.
- Updated quality control standards, methods and procedures to meet compliance requirements for all repairs going out and coming back from repair centers.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Pursued resolutions to achieve complete customer satisfaction, including tracking down hard-to-find merchandise at diverse locations.
- Mentored new sales associates on store return policies and customer service techniques.
- Upsold warranties and purchase add-ons to customers to drive sales revenues and achieve sales goals.
- Developed extensive conflict resolution skills as result of diffusing tense situations with unhappy customers.
- Named Top Sales Rep for Zales 989 location, averaging over $500,000 in sales per year for 8 consecutive years.
Store Manager
Zales Jewelers
03.2015 - 02.2016
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Led solution selling strategy initiatives to maximize sales of Custom Design shows and 3D cad cams.
- Built relationships with customers and community to establish long-term business growth.
- Trained team members in successful strategies to meet operational and sales targets.
- Built talented and valuable team of departmental employees through outstanding mentoring, coaching and teaching skills.
Jewelry Consultant
Zales Jewelers
06.2010 - 03.2015
- Listened to customer needs and desires to identify and recommend optimal products.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in Restyle Show's.
- Met with customers throughout jewelry making processes to define needs and expectations, discuss budgets, showcase designs and assess satisfaction.
Education
High School Diploma -
Pine View High School
Saint George, UT06.1996
Skills
- Sale expertise
- Store opening and closing
- Employee coaching and mentoring
- Talent acquisition
- Merchandising expertise
- Conflict resolution
- Cash handling
- Team development
- Quotas and goals
- Problem-solving abilities
- Team leadership
- Self motivation
- Managing operations and efficiency
Certification
DCA Certification
Timeline
Luxury Bridal Manager
Signet Jewelers
07.2022 - Current
Jared Jewelry Specialist
Signet Jewelers
02.2020 - Current
Fine Jewelry Sales Associate
Zales Jewelers
02.2016 - Current
Store Manager
Zales Jewelers
03.2015 - 02.2016
Jewelry Consultant
Zales Jewelers
06.2010 - 03.2015
DCA Certification
High School Diploma -
Pine View High School
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