Karen Roberts
Cartersville,GA
Summary
Meticulous and hardworking Unit Secretary with strong foundation in team training and development for administrative roles. Knowledge of medical billing, appointment scheduling and medication inventory management in providing quality patient care. Effective Unit Secretary with superior expertise in patient privacy protocols and nursing unit operations. Well-versed in incoming call management and patient database updates demonstrated over [Number] years of related experience. Committed [Job Title] accustomed to scheduling lab work and follow-up appointments, as well as processing paperwork for patient discharges and admissions. Quick-learning and proactive with a proven history of going above and beyond to foster excellent patient care. Adept at fostering efficiency in nursing station operations and communicating effectively to minimize errors.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Unit Secretary
Northside Cherokee Hospital
Canton, GA
07.2021 - Current
- Organized paperwork such as charts and reports for office and patient needs.
- Supported office staff and operational requirements with administrative tasks.
- Drafted unit correspondence, memos, and department updates.
- Executed administrative duties to facilitate unit tasks and meet team goals.
- Developed training protocols for new unit secretaries.
- Managed incoming calls and directed to appropriate department.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Provided information for patient admissions and discharges to foster timely processing.
- Enhanced office productivity by handling high volume of callers per day.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Placed new supply orders, managed inventory and restocked clerical spaces.
CNA
UT Hospital
Knoxville, TN
07.2012 - 12.2019
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
- Checked patient vitals such as temperature, blood pressure and blood sugar levels.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
- Transported patients between rooms and appointments or testing locations.
Education
Certified Nursing Assistant - CNA
Tcat
Knoxville, TNDental Assistant -
Dental Staff School Knoxville
Skills
- Problem Solving
- Medical Charting
- Organization and Time Management
- Cleaning and Sterilizing
- BLS Certified
- Administrative Tasks
- Critical Thinking
- Supply Ordering
- Customer Service
- Appointment Scheduling
- Time Management
- Verbal and Written Communication
- CPR Certified
- Detail-Oriented
- Office Coordination
- Adaptable and Flexible
Certification
BLS
CPR
Dental Assistant
Timeline
Unit Secretary
Northside Cherokee Hospital
07.2021 - Current
CNA
UT Hospital
07.2012 - 12.2019
Certified Nursing Assistant - CNA
Tcat
Dental Assistant -
Dental Staff School Knoxville