Summary
Overview
Work History
Education
Skills
Timeline
Generic

Karen Rohalla

Avoca,NY

Summary

Caring individual dedicated to offering comprehensive personal support. Talented in cooking meals, organizing schedules and updating documentation. Strong knowledge of emotional, physical and social support strategies. I am punctual, motivated and organized. I can work independently or as a part of a team.

Overview

9
9
years of professional experience

Work History

Home Health Care Aide

Home And Healthcare Services Inc.
Hornell, NY
12.2016 - 03.2022
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.

Lead Cashier

Pet Smart
Horseheads, NY
04.2021 - 07.2021
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising and customer service.
  • Maintained stock within optimal levels to meet expected customer and sales levels.
  • Checked merchandise multiple times during each shift and restocked products when stock ran low.
  • Helped customers complete purchases, locate items and join reward programs.
  • Resolved escalated customer disputes with special actions such as discounts.
  • Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
  • Processed checks, cash and credit purchases or refunds.
  • Restocked and organized merchandise in front lanes.
  • Performed store opening, closing and shift-change actions and kept accurate shift-change logs.

CNA

Hornell Gardens
Hornell, NY
08.2014 - 12.2016
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated personal hygiene management, feeding and ambulation.

Front End Cashier

Wegmans
Hornell, NY
09.2013 - 05.2015
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Approached every question or concern with calm and level-headed approach.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Education

Home Health Aide

Elmira BOCES
Elmira, NY
11.2016

Bachelor of Arts - Health Administration

American InterContinental University
Schaumburg, IL
05.2012

High School Diploma -

Hornell Senior High School
Hornell, NY
06.1993

Skills

  • Patient Progress Documentation
  • Supporting Daily Living Needs
  • Bathing Support
  • Meal Planning and Preparation
  • Patient Health Assessments
  • Patient and Compassionate
  • Ambulation Assistance
  • Care Plan Management
  • Laundry Washing, Drying and Ironing
  • Prescribed Exercises
  • Family Support and Instruction
  • Bed Making and Changing
  • Activities of Daily Living (ADLs)
  • Vital Sign Monitoring

Timeline

Lead Cashier

Pet Smart
04.2021 - 07.2021

Home Health Care Aide

Home And Healthcare Services Inc.
12.2016 - 03.2022

CNA

Hornell Gardens
08.2014 - 12.2016

Front End Cashier

Wegmans
09.2013 - 05.2015

Home Health Aide

Elmira BOCES

Bachelor of Arts - Health Administration

American InterContinental University

High School Diploma -

Hornell Senior High School

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Karen Rohalla