Kristina Johnson
Pleasant Grove,AL
Summary
Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in any industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Home Health Care Aide
Taylored Angels LLC
Pleasant Grove, Alabama
02.2018 - Current
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
Home Health CNA
Fair Haven
Birmingham, AL
04.2017 - 03.2019
- Performed ambulation and exercise and completed household services to help patient maintain routine and lifestyle in familiar home environment.
- Checked vital signs and administered prescription medication under guidance and supervision of skilled nursing staff to facilitate basic health care services.
- Offered transportation to and from appointments, shopping and other activities to help patient stay social, active and maintain access to essential items and services.
- Worked collaboratively, functioned as effective member and encouraged and supported fellow team members to reach common goals.
- Facilitated personal hygiene management, feeding and ambulation.
Team Lead
Lands' End
Birmingham, AL
06.2014 - 07.2017
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Prepared detailed reports on updates to project specifications, progress, identified conflicts and team activities.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
Housekeeping Attendant
Fairfield By Marriott
Bessemer, AL
08.2010 - 06.2014
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded to requests from patrons for linens and toiletries.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Education
Associate of Science - Medical Assisting
Tri-State Institute
Birmingham, AL09.2011
High School Diploma -
Ensley High School
Birmingham, AL05.2003
Skills
- Patient Progress Documentation
- Linens Management
- Vitals Monitoring and Documentation
- Records Management
- Meal Planning and Preparation
- Home Cleaning and Sanitizing
- Verbal and Written Communication
- Time Management
- Emotional Support and Companionship
- Performance Assessment
Timeline
Home Health Care Aide
Taylored Angels LLC
02.2018 - Current
Home Health CNA
Fair Haven
04.2017 - 03.2019
Team Lead
Lands' End
06.2014 - 07.2017
Housekeeping Attendant
Fairfield By Marriott
08.2010 - 06.2014
Associate of Science - Medical Assisting
Tri-State Institute
High School Diploma -
Ensley High School