Karen Rubio
Oceanside,CA
Summary
Driven individual adept at planning care, coordinating interdisciplinary teams, and making strategic improvements. Decisive leader and creative problem solver with many years of healthcare experience.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Patient Coordinator
UCSD Health Hematology Oncology
Encinitas, CA
06.2024 - Current
- Coordinated patient scheduling for UC San Diego Health Hematology Oncology clinics.
- Managed referrals, authorizations, and provider documentation in Epic.
- Verified insurance eligibility and prior authorizations for hematology oncology visits.
- Coordinated patient referrals to the UCSD network, ensuring receipt of prior medical records and lab results for timely appointment scheduling.
Patient Services Representative
Imaging Healthcare Specialist
O, CA
10.2021 - 12.2025
- Resolved issues regarding authorizations, insurances, and order discrepancies from ordering physicians to facilitate patient care. Exercised judgment in answering questions and releasing medical information. Learn and apply departmental functions, policies, procedures, medical terminology, ICD codes, HIPAA laws, and standard work process.. Communicated effectively with a variety of individuals representing diverse cultures and medical backgrounds and function calmly in situations which require a high degree of sensitivity. Managed interactions with uncooperative, hostile, and potentially aggressive individuals using de-escalation techniques to achieve effective solutions.
- Coordinated imaging appointments using scheduling software and Imaging Healthcare Specialist’s patient scheduling systems.
- Checked patient insurance for eligibility in imaging services and eligibility for imaging services.
- Obtained and recorded patient demographics during registration and completed registration forms.
Customer Service Advisor
Best Buy Health
Carlsbad, CA
10.2020 - 08.2021
- Assisted Best Buy Health customers with product questions and service support.
- Guided callers through device setup, troubleshooting, and account navigation.
- Resolved billing, account, and order issues using customer service systems.
- Assessed customer needs and facilitated service delivery through personalized assistance and appropriate referrals.
Associate Manager
Tumi
Carlsbad, CA
10.2018 - 11.2020
- Led team by delegating tasks, monitoring performance, and developing customer service skills for sales associates.
- Trained associates on Tumi's customer service standards.
- Managed Tumi visual merchandising and product presentation.
- Managed store opening and closing tasks at Tumi to maintain operational efficiency.
Sales Associate
Nine West
Carlsbad, CA
10.2014 - 01.2018
- Assessed customer needs through active questioning to tailor product recommendations.
- Assisted customers with Nine West footwear and accessory selections.
- Styled outfits using Nine West product knowledge and seasonal collections.
- Processed sales transactions through retail point-of-sale systems.
Education
Master's of Arts - Criminal Justice specialization: Criminal Law and Procedure
John Jay College of Criminal Justice
New York, NY07-2026
Bachelor's of Arts - Sociology concentration: Critical Race Theory
California State University of San Marcos
San Marcos, Ca05-2021
Associates Degree -
Miracosta College
Oceanside, Ca05-2019
Skills
- Customer engagement
- Proficient in Microsoft Office (word, Excel, PowerPoint)
- Adaptability
- Detail-oriented
- Legal research
- Criminal law
- Case analysis
Certification
Criminal Investigation Certificate, Police Administration Certificate
LANGUAGES
Proficient in English and Spanish.
PROJECTS
Project LIKE- Volunteer August 2018-June 2019, Operation HOPE Intern August 2019- March 2020.
Timeline
Patient Coordinator
UCSD Health Hematology Oncology
06.2024 - Current
Patient Services Representative
Imaging Healthcare Specialist
10.2021 - 12.2025
Customer Service Advisor
Best Buy Health
10.2020 - 08.2021
Associate Manager
Tumi
10.2018 - 11.2020
Sales Associate
Nine West
10.2014 - 01.2018
Master's of Arts - Criminal Justice specialization: Criminal Law and Procedure
John Jay College of Criminal Justice
Bachelor's of Arts - Sociology concentration: Critical Race Theory
California State University of San Marcos
Associates Degree -
Miracosta College