Karen Ruiz

Lead Pharmacy Technician
Confidential Healthcare Setting | 6 Years

• Supervised daily operations in a high-volume pharmacy environment, ensuring efficient workflow and accurate patient service delivery
• Coordinated communication between patients, providers, and insurance companies to support timely access to care
• Managed escalated patient concerns with professionalism, empathy, and effective problem-solving strategies
• Trained and mentored pharmacy technicians on patient communication, documentation standards, and workflow procedures
• Ensured strict adherence to HIPAA regulations and maintained accuracy in patient records and documentation systems
• Supported scheduling, refill coordination, and prior authorization processes to improve continuity of care
• Provided direct patient support through phone, email, and in-person communication in a high-volume clinical environment
• Assisted patients with service navigation, prescription coordination, and follow-up scheduling needs
• Verified insurance coverage and processed claims and prior authorizations to ensure uninterrupted care access
• Maintained accurate patient records and documentation within electronic systems
• Collaborated with pharmacists and healthcare providers to support safe, timely, and effective patient care
• Delivered consistent, respectful, and patient-centered service to diverse populations, including individuals with complex care needs