Karen I. Sorto
Alexandria,VA
Summary
Detail-oriented professional with extensive experience in automotive billing and deal processing. Proven ability to ensure accuracy in financial transactions while demonstrating exceptional customer service and teamwork. Proficient in Reynolds & Reynolds and Excel, consistently achieving timely reconciliations and maintaining organized records.
Overview
18
18
years of professional experience
Work History
Deal Booker
Passport Nissan of Alexandria
Alexandria, VA
05.2023 - Current
- Post bills of sale for deals daily.
- Responsible for making sure the deal's gross payable matches the finance numbers.
- Cut checks when needed (payoffs).
- Post any entry when needed (reserves).
- Post payable receipts and part invoices.
- Responsible for month-end parts reconciliation.
Admin Clerk
Safford Brown Hyundai Fairfax
Fairfax, VA
02.2023 - 05.2023
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- New car purchases & DXs
- Wholesales
- Clean inventory schedule
- Cut checks when needed (Lease payoff remaining, DX check for check)
- Post any entry when needed (Reserves, bank funding, warranty statements, parts statements)
- Pull tag work from deal folder for tag & title
- Filing
Billing Clerk
Ourisman Fairfax Toyota
Fairfax, VA
07.2021 - 04.2023
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- Submit contracts to bank
- Cut checks when needed (Tag & Title and Payoffs)
- Daily bank funding entry
- Post any entry when needed (Reserves, Warranty Schedules)
- Post payable receipts
- Filing
Billing Clerk
Fairfax Hyundai - Kia
Fairfax, VA
11.2020 - 12.2022
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- Submit contracts to bank
- New car purchases & DXs
- Wholesales
- Clean inventory schedule
- Responsible for rebates by submitting required paperwork
- Cut checks when needed (Lease payoff remaining, DX difference)
- Post any entry when needed (Reserves, warranty statement, parts statements)
- Post accounts payable and receivable receipts
- Pull tag work from deal folder for tag & title
- Filing
Deal Poster
BMW of Alexandria
Alexandria, VA
11.2019 - 11.2020
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- New car purchases & DXs
- Clean inventory schedule
- Responsible for rebates by submitting required paperwork
- Cut checks when needed (Lease payoff remaining, DX)
- Responsible to check warranty schedule to match finance contracts prior to submission
- Submit warranty contracts
- Daily bank funding entry
- Warranty cancellations
Billing Clerk
Fairfax Hyundai - Kia
Fairfax, VA
04.2019 - 11.2019
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- Submit contracts to bank
- New car purchases & DXs
- Wholesales
- Clean inventory schedule
- Responsible for rebates by submitting required paperwork
- Cut checks when needed (Lease payoff remaining, DX difference)
- Responsible to check warranty schedule to match finance contracts submission
- Post any entry when needed (Reserves, warranty statement, parts statements)
Billing Clerk
Penske Automotive
Tysons Corner, VA
07.2018 - 04.2019
- Post bills of sales for deals daily
- Responsible for making sure deal gross payable match finance numbers
- Clearing deals sent from finance for paperwork
- Cut payoff check when needed
- New & Used car purchases & DXs for Mercedes Benz & Audi
- Wholesales
- Semi-weekly sales commission sheets
- Semi-weekly accrual for sales commission
- Clean schedules (Inventory, we owe, contract in-transit, money due)
- Reconcile monthly inventory
Deal Poster
Landmark Honda
Alexandria, VA
07.2013 - 07.2018
- Close internal repair orders with corresponding accounts (Service/Parts)
- Post bills of sales for deals daily
- Responsible for calculating deal gross payable, and at times cost of sales of vehicles
- Print & prepare car deal reports daily
- Submit warranty contracts to Warranty Group and create monthly log
- Submit Cilajet contracts
- Monthly New & Used car sales commission sheets
- Monthly accrual for sales commission
- Reconcile monthly inventory
- Perform general office duties and administrative tasks (Drug test, inventory, post factory invoices, etc…)
- Filing
Body Shop Assistant
Jim McKay Chevrolet
Fairfax, VA
02.2012 - 09.2012
- Open & Close repair orders
- Handle direct repairs & fleet services i.e., take picture, write estimate within parameters of each company contracts
- E-mail / fax estimates & pictures, act as liaison between McKay & company, order parts, create supplemental estimates for repairs, provide company with part invoices & supplemental pictures, process billing and payments
- Customer Service & updates on repair or any questions which customer might have about the repair process
- Write estimate for C.O.D
- Customers
- Order parts from various sources i.e
- A/M, recycled, or EOM & work with sublet companies for outsourced jobs
- Assign techs with jobs
- Oversee techs to be sure jobs are moving along as scheduled
- Check cars after repairs are finalized to be sure repairs are satisfactory to McKay’s standards
- Bill collection of past due invoices from insurance companies and/or customers
- Payroll for techs
Receptionist / Cashier
Stohlman Automotive
Vienna, VA
09.2009 - 12.2011
- Answering phone calls and demonstrating proficiencies in telephone and front desk reception within high volume environment
- Post new vehicles deliveries in Reynolds & Reynolds system
- Create invoices, stock numbers, and repair order tickets while performing my regular responsibilities as front desk receptionist
- Send surveys by email to customers after their car had been service and be in charge of maintaining email percentage score high by month end
- Contact customers on daily basis to ensure we had updated information
- Exceling in roles requiring the ability to handle a variety of customer service
- Collect payment
- Prepare end of the day report
Service Cashier
Lube It
Alexandria, VA
07.2007 - 08.2008
- Answering phone calls
- Checking in & greeting customers
- Data entry
- Collect payment
- Prepare end of the day report
Education
High School Diploma -
T. C. Williams High School
Alexandria, VA06.2008
Some College (No Degree) -
Stratford University
Falls Church, VASkills
- Attention to detail
- Teamwork and collaboration
- Organized and structured
- Reliable
- Customer service
- Multitasking
- Proficient in Microsoft Word
- Proficient with Excel
- Reynolds & Reynolds
- Data entry
- Era Ignite
- CDK
- DealerTrack
- CCC One
- Mitchell
- Estimating systems
- File organization
Languages
Fluent in Spanish
References
References available upon request.
Timeline
Deal Booker
Passport Nissan of Alexandria
05.2023 - Current
Admin Clerk
Safford Brown Hyundai Fairfax
02.2023 - 05.2023
Billing Clerk
Ourisman Fairfax Toyota
07.2021 - 04.2023
Billing Clerk
Fairfax Hyundai - Kia
11.2020 - 12.2022
Deal Poster
BMW of Alexandria
11.2019 - 11.2020
Billing Clerk
Fairfax Hyundai - Kia
04.2019 - 11.2019
Billing Clerk
Penske Automotive
07.2018 - 04.2019
Deal Poster
Landmark Honda
07.2013 - 07.2018
Body Shop Assistant
Jim McKay Chevrolet
02.2012 - 09.2012
Receptionist / Cashier
Stohlman Automotive
09.2009 - 12.2011
Service Cashier
Lube It
07.2007 - 08.2008
High School Diploma -
T. C. Williams High School
Some College (No Degree) -
Stratford University