Karen Saenz
Carlsbad,NM
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
16
16
years of professional experience
Work History
Bartender
Buffalo Wild Wings
08.2014 - Current
- Verify identification and age requirements of customers
- Make suggestions based on customer tastes and preferences
- Clean glasses and bar utensils
- Build a rapport with regular customers to create a positive atmosphere
- Open and maintain tabs throughout the shift
- Record and balance cash receipts and prepare cash deposits
- Identify belligerent customers, and work with management when needed to maintain a safe environment
- Keep an eye on patron intoxication levels and respond appropriately
- Maintained cleanliness and organization of bar area to support efficient operations.
- Crafted and served a variety of beverages in high-volume environment.
- Provided excellent customer service, ensuring guest satisfaction and retention.
Phlebotomist
Ruidoso behavioral health Center
01.2016 - 01.2018
- Taking blood and urine samples
- Recording and labeling samples
- Maintaining HIPAA rules and policies
- Multitasking
- Reading reports
- Clerical administration
- Maintaining strong and clear communication with patients
Retail sales associate
factory 2u
01.2015 - 01.2016
- Greeting customers when they walk through the door
- Ensure the store is appropriately stocked with merchandise
- Assist customers
- Informing customers of any extra charges if necessary
- Collaborating with fellow team members to keep the sales floor area clean and always organized
- Perform transactions like sales and returns
- Building relationships with the customer through conversation and honest recommendations.
Bartender
Farley's
01.2010 - 2014
- Greeting and serving customers
- Providing excellent customer service by making sure their order is taken properly
- Multi-tasking font-of-the-house duties
- Communicating with kitchen staff to make sure all meals are ready in a timely manner
- Collecting payments
Education
Phlebotomy -
Eastern New Mexico university
05.2018
Associate of Arts - Business Administration
EASTERN NEW MEXICO UNIVERSITY
01-2026
Skills
- Effective multitasking
- Service excellence
- Consistently dependable
- Collaborative mindset
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomist
Ruidoso behavioral health Center
01.2016 - 01.2018
Retail sales associate
factory 2u
01.2015 - 01.2016
Bartender
Buffalo Wild Wings
08.2014 - Current
Bartender
Farley's
01.2010 - 2014
Phlebotomy -
Eastern New Mexico university
Associate of Arts - Business Administration
EASTERN NEW MEXICO UNIVERSITY
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