Karen Santana
Belleville,NJ
Summary
Dynamic Care Manager with proven expertise at Circle Of Care in developing comprehensive treatment plans and providing crisis intervention. Skilled in client advocacy and regulatory compliance, I excel in healthcare coordination and maintain meticulous records. Bilingual proficiency enhances my ability to support diverse client needs effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Care Manager
Circle Of Care
Woodland Park, NJ
11.2023 - Current
- Coordinated with other health care providers, such as physicians and psychiatrists, to develop comprehensive treatment plans.
- Evaluated potential living arrangements for clients including independent living facilities or supervised residential settings.
- Provided advocacy for clients to ensure their needs are met through appropriate services.
- Maintained accurate records of client visits and progress notes in accordance with agency policies and procedures.
- Ensured compliance with all federal, state, and local regulations governing client care and privacy.
- Provided crisis intervention services to clients when necessary.
- Offered emotional support to help patients cope with stressors associated with their illness or disability.
- Provided crisis intervention services when needed by utilizing de-escalation techniques.
Secretary
The City of Passaic
Passaic , NJ
09.2021 - 11.2023
- Operated office equipment such as photocopiers, scanners, and fax machines.
- Handled confidential documents with discretion.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained inventory of office supplies and placed orders when necessary.
- Assisted in a government funded program S.H.A.P to help first time offending
juveniles remain free of charge by completing an instructional program on gang
violence, drugs, and alcohol
Education
Bachelor of Arts - Justice Studies
Montclair State University
Montclair, NJ05-2023
Skills
- Care plan development
- Crisis intervention
- Client advocacy
- Regulatory compliance
- Record keeping
- Healthcare coordination
- Bilingual proficiency
Certification
- Nurtured Heart Approach Certification
- Wraparound Certification
- Children and Adolescent Needs and Strengths (CANS) Certification
Languages
Spanish
Native/ Bilingual
Timeline
Care Manager
Circle Of Care
11.2023 - Current
Secretary
The City of Passaic
09.2021 - 11.2023
Bachelor of Arts - Justice Studies
Montclair State University
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