Karen Savage
Pittsburgh,PA
Summary
Business owner, director, and manager with a proven track record of success in the creative, hospitality and healthcare industries. Innovative professional with 40+ years of expertise in management, cultivating partnerships, retaining top accounts, growing profit channels, resolving customer related issues, and strategic development/implementation; successfully facilitated the dynamic turnaround in low performing organizations.
Overview
46
46
years of professional experience
Work History
Patient Care Technician Specialist
UPMC PRESBYTERIAN - SHADYSIDE
Pittsburgh, PA
07.2023 - Current
- Provide advanced hands-on direct patient care under nurse supervision, including specialized catheter insertions/management, NG tube clamping/removals and basic wound care.
- Liaison between patients and nurses performing glucose monitoring, taking and recording vitals, bladder scans, telemetry monitors and leads, arrhythmia, checking for skin breakdown, measuring intake/output, ADLs, feeding, repositioning and ambulating patients ensuring safety in the environment, and updating patient conditions in electronic health records, CPR and active listening skills.
Owner/Operator
KMW Artistry & Design
NJ/Pittsburgh, PA
07.1980 - Current
- New Jersey/Pittsburgh based company specialized in custom art & design; providing services to high end residential/commercial clientele. Creating custom murals, faux techniques, furniture restore, design & consulting, construction, custom window treatments and more.
Manager
Aladdin’s
Pittsburgh, PA
01.2022 - 12.2022
- Managed staff, inventory, COG’s, MDS, customer related issues, HACCP compliance, food and safety procedures, sanitation/cleanliness, open and close procedures as well as proficient in Toast cash management systems (POS).
Director of Housekeeping
Shadyside Inn All Suites Hotel
Pittsburgh, PA
08.2012 - 09.2020
- Managed 6 separate buildings, independently owned hotel, of 107 suites; signature suites, 2-bedroom, 1-bedroom and studio accommodations that reside within the Shadyside area of Pittsburgh.
- Managed team of employees from various departments; housekeeping, custodial, laundry, parts of maintenance and new construction of refacing existing bathrooms.
- Room and maintenance inspections, expedite fire inspection clean-ups, facility operations, safety standards and protocols, maximize quality control, cost savings, implement new procedures; equipment, product and supplies, increased sales, and energy-saving strategies.
- Implemented and improved training procedures to cultivate new personnel, quality employee performance, reduce customer complaints and bad reviews.
- Collaborated with front desk and maintenance to respond promptly to guest requests, maximize workflow, efficiency and promote positive experiences.
- Hiring, disciplinary actions, merit and incentive programs, moral building, budgeting, project planning, inventory, assess daily progress, scheduling, timesheets, payroll management, staffing companies, increase hotel ratings.
Education
Some college - undefined
Bergen Community College
Diploma - undefined
Passaic Valley High School
Skills
- Accountability
- Adaptability
- Collaboration
- Critical Thinking
- Detail Oriented
- Fast Paced Environment
- Problem Solving
- Strong Work Ethics
- Time Management
- Willing To Learn & Grow
- Priceless smiles from my art
- Inspiring those who lost hope they are not alone and we can all come through to shine again, if we want to
- Coordinated with program designers in implementing an inspections software program specifically designed for our complex establishment
AWARDS & HONORS & VOLUNTEER WORK
Petals award winner - healthcare recognition program honoring those who provide exceptional, compassionate care which celebrates teamwork, dedication, and clinical support, allowing patients and colleagues to nominate individuals., Employee of the month - nominated by peers., Shadyside Inn All Suites Hotel became #1 hotel in Pittsburgh from Booking.com in fall 2019, and we have consistently been among the top 10 hotels of Pittsburgh on TripAdvisor since the summer of 2019. Also winning awards every year for excellence in customer service., New Jersey state fantasy nail competition, 2nd place winner., Islamic Center of Pittsburgh - construction repairs of their building, coordinator of Pitt Day Volunteer clean up crew., Pittsburgh food bank/ Feed the homeless - Commitment to helping those in need regardless, race, religion, age and more.
Timeline
Patient Care Technician Specialist
UPMC PRESBYTERIAN - SHADYSIDE
07.2023 - Current
Manager
Aladdin’s
01.2022 - 12.2022
Director of Housekeeping
Shadyside Inn All Suites Hotel
08.2012 - 09.2020
Owner/Operator
KMW Artistry & Design
07.1980 - Current
Some college - undefined
Bergen Community College
Diploma - undefined
Passaic Valley High School