Karen Schuur
Woodruff,SC
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Experienced with client support, fostering positive relationships and resolving issues efficiently. Utilizes effective communication and problem-solving to ensure client satisfaction. Track record of adaptability and teamwork, driving successful outcomes in fast-paced setting.
Overview
21
21
years of professional experience
Work History
Client Service Representative
ReadyVets
Taylors, SC
06.2024 - Current
- Assisted clients with inquiries, providing accurate information and support.
- Managed customer accounts, ensuring data entry accuracy and timely updates.
- Supported team in resolving customer issues through effective communication.
- Participated in training sessions to improve product knowledge and service skills.
- Adapted quickly to new software systems for efficient customer management.
- Conducted follow-up communications to ensure client needs were met promptly.
- Collaborated with colleagues to enhance service delivery and client satisfaction.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Analyzed customer feedback to identify areas for service improvement.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Client Service Representative
Fetch Specialty & Emergency Veterinary Centers
Greenville, SC
09.2022 - 05.2024
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
- Collaborated with other departments to develop ways to increase customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Sought ways to improve processes and services provided.
- Supported team in resolving customer issues through effective communication.
Receptionist/Veterinary Technician
Animal Clinic of Woodruff
Woodruff, SC
08.2004 - 09.2022
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Answered multi-line phone system, directing calls to appropriate departments with professionalism.
- Scheduled appointments and meetings, maintaining organized calendar for office staff.
- Coordinated communication between clients and service teams, enhancing overall customer satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Administered vaccinations and medications, ensuring compliance with veterinary protocols.
- Assisted in surgical procedures, preparing instruments and monitoring anesthesia levels.
- Conducted routine examinations, identifying health issues and recommending treatments.
- Trained new staff on clinic procedures, fostering a collaborative team environment.
- Implemented process improvements for patient flow, enhancing overall clinic efficiency.
- Managed medical records and maintained inventory of supplies and pharmaceuticals.
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Restrained animals to protect veterinarians from potential harm.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
- Collected patient biopsies and blood samples for laboratory analysis.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
Education
High School Diploma -
AB Tech
Asheville, NCSkills
- Customer support
- Payment processing
- Customer focus
- Follow-up skills
- Call center experience
- System documentation
- Account management
- Client relations
- Complaint handling
- Escalation management
- Client support
- Call triage
Timeline
Client Service Representative
ReadyVets
06.2024 - Current
Client Service Representative
Fetch Specialty & Emergency Veterinary Centers
09.2022 - 05.2024
Receptionist/Veterinary Technician
Animal Clinic of Woodruff
08.2004 - 09.2022
High School Diploma -
AB Tech