Karen Shaw
Oklahoma City, OK,OK
Summary
Dynamic Assistant Manager with a proven track record at Harbor Freight Tools USA, excelling in customer service and team leadership. Enhanced operational efficiency through effective loss prevention strategies, resulting in significant shrinkage reduction. Skilled in money handling and decision-making, fostering a collaborative environment that drives performance and boosts employee morale.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Harbor Freight Tools USA
Oklahoma City, OK
03.2015 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Generated repeat business through exceptional customer service.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Assistant District Manager
Assemblers Inc
05.2014 - 09.2014
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Boosted team performance by implementing effective coaching and training methods.
- Conducted regular store visits to monitor performance, provide feedback, and address any concerns or issues promptly.
- Assisted in creating cross-functional teams among various departments at both corporate and local levels.
- Ensured compliance with safety regulations and guidelines across all stores under my supervision.
- Organized quarterly performance reviews for each store manager within the district.
- Maintained accurate inventory levels across all stores by regularly analyzing data trends and adjusting orders accordingly.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Bi-weekly payroll processing
Timeline
Assistant Manager
Harbor Freight Tools USA
03.2015 - Current
Assistant District Manager
Assemblers Inc
05.2014 - 09.2014