Karen Simpson
Ridgewood,USA
Summary
Dynamic professional with expertise in sales forecasting and team leadership, honed at Equinox Fitness. Proven track record in exceeding sales goals and fostering strong client relationships. Adept at new business development and operations management, leveraging both strategic planning and relationship-building skills to drive growth and customer satisfaction. Possess strong communication skills, ability to build long-term relationships, and knowledge of membership retention strategies. Demonstrated success in providing high-quality member experiences and contributing to overall business growth.
Overview
36
36
years of professional experience
Work History
Senior Membership Advisor
Equinox Fitness
Paramus, NJ
12.2019 - Current
- Developed and maintained strong relationships with new and existing members.
- Collaborated with team members to promote membership growth initiatives.
- Addressed member concerns promptly to ensure satisfaction and retention.
- Participated in outreach activities within the local community to generate leads.
- Generated sales by prospecting leads, cold calling, and negotiating advantageous deals. Cross-sold additional products and services to purchasing customers.
- Lead generation prospect, qualify, and convert leads into new members, providing excellent service.
- Exceeds Sales Goals
Group Exercise Instructor
New York Sports Club
Ramsey/Ridgewood, NJ
01.2002 - 01.2020
- Spinning and strength training instructor with a strong following.
- Encouraged members to continue attending group fitness classes.
- Promoted club programs, products and services to participants.
Sales associate
New York Sports Club
Ramsey, NJ
03.2000 - 01.2002
- Greeted club customers promptly and responded to questions with knowledgeable service.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Generated high volume of referrals.
- Achieved monthly sales goals.
General Manager
New York Sports Club
New York City, NY
09.1989 - 05.1999
- Provided on site training.
- Successfully managed the activities of team members in multiple locations.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Interviewed, hired and trained new quality customer service representatives.
- Effectively communicated with team members to maintain clearly defined expectations.
Education
Bachelor of Science - Physical Education/Adult Fitness
SUNY Cortland
Cortland, New York, USASkills
- Sales forecasting and planning
- Team leadership
- Account management
- Business development
- Relationship management
- Lead generation
Timeline
Senior Membership Advisor
Equinox Fitness
12.2019 - Current
Group Exercise Instructor
New York Sports Club
01.2002 - 01.2020
Sales associate
New York Sports Club
03.2000 - 01.2002
General Manager
New York Sports Club
09.1989 - 05.1999
Bachelor of Science - Physical Education/Adult Fitness
SUNY Cortland
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