STEVEN SANTIAGO
New Rochelle,NY
Summary
Dedicated sales and marketing professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Exceptional knowledge in health insurance and the fitness industry.
Overview
17
17
years of professional experience
Work History
Senior Membership Advisor
Equinox Fitness
09.2021 - 12.2023
- Responsible for building lasting relationships with prospective and current members and ensuring they're maximizing their Equinox experience.
- Succeeded in individual sales goals through strategic outreach, in-club lead generation and by securing member referrals.
- Completed membership renewals and met ancillary service goals (Ex: Personal Training, Pilates and Spa services)
- Prospected new business and potential clients through Salesforce Navigator
- Hosted events and workshops for in-club lead generation.
- Boosted membership enrollment by developing and implementing effective sales strategies.
- Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
- Provided expert advice on available membership plans, customizing options to meet individual needs and preferences.
- Assisted in marketing initiatives for driving new memberships, including promotional events and special offers.
- Contributed to a positive work environment by actively participating in staff meetings and training sessions.
- Resolved member issues promptly and professionally, demonstrating empathy and understanding while maintaining company policies.
Medicare Sales Representative
EmblemHealth
07.2020 - 12.2020
- Closed sales on EmblemHealth Medicare product(s)
- Provided appropriate assistance to potential prospects; by assisting in the membership application process.
- Established and maintained leads through Salesforce.
- Maintained records and reports on a weekly/monthly basis.
- Established and maintained productive, informative and proactive relationships with appropriate individuals and community groups.
- Contacted Medicare eligible individuals (current and prospective) by telephone, in writing and in person.
- Made individual and group presentations.
- Developed and maintained appropriate understanding of the health care products related to sales responsibility.
- Developed exceptional relationships with community-based partners, providers and agency partners.
Product Advisor Licensed Agent
MVP Health Care
03.2007 - 06.2020
- Provided in-person assistance at MVP satellite offices to those applying for health insurance coverage.
- Explain requirements and documentation necessary to complete the application process.
- Offered information on the types of health insurance programs available through the New York State of Health.
- Ensured the timely and accurate completion of applications in compliance with state and federal regulations.
- Represented MVP Health Care at community events during the weekends.
- Provided a high level of personal integrity and represented the company in a professional and courteous manner at all times.
- Worked with Internal Departments to help facilitate any issues that may arise by members.
- Communicated with a diverse clientele in a compassionate, fair and accurate manner.
- Responsible for local brand awareness through community involvement (ex: health fairs/fitness events)
- Provided clear, concise information to others in a variety of formats (verbal, written, electronics)
- Took the time to uncover the customers' real needs and provided solutions that directly related to customers' request.
- Gathered necessary and appropriate information from variety of sources, to clarify solutions and to facilitate effective planning, decision-making, and problem solving.
Education
Bachelor of Science - Criminal Justice
John Jay College Of Criminal Justice Of The City University Of New York
New York, NY09.2006
Associate of Science - Criminal Justice
Westchester Community College
Valhalla, NY06.2004
Skills
- Bilingual, fluent in English and Spanish
- Life & Accident and Health Agent
- Top Marketing Representative in sales department (MVP Health Care)
- Experience in Salesforce, CMS (Centers for Medicare & Medicaid Services) and ePaces software programs
- Sales Forecasting and Planning
- New Business Development
- Relationship Building
- Problem-solving abilities
Timeline
Senior Membership Advisor
Equinox Fitness
09.2021 - 12.2023
Medicare Sales Representative
EmblemHealth
07.2020 - 12.2020
Product Advisor Licensed Agent
MVP Health Care
03.2007 - 06.2020
Bachelor of Science - Criminal Justice
John Jay College Of Criminal Justice Of The City University Of New York
Associate of Science - Criminal Justice
Westchester Community College
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