Karen Soriano
AURORA,Illinois
Summary
High-energy office management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Overview
27
27
years of professional experience
Work History
Business Manager
Rock Roofing & Construction, Col.
06.2022 - Current
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Led team meetings focused on sharing best practices which contributed significantly to overall team success.
- Collaborated with sales, marketing and other internal teams to meet shared goals.
Shop Owner
Karen's Flower Boutique
11.2017 - 04.2022
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Administrative Assistant
Grove Dental
03.2005 - 01.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Manager
Oral & Maxillofacial Surgery Of Chicago
01.1998 - 01.2001
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
Education
High School Diploma -
Lake View HS
Chicago, IL06.1993
Skills
- Customer Service
Languages
Spanish
Full Professional
Timeline
Business Manager
Rock Roofing & Construction, Col.
06.2022 - Current
Shop Owner
Karen's Flower Boutique
11.2017 - 04.2022
Administrative Assistant
Grove Dental
03.2005 - 01.2011
Manager
Oral & Maxillofacial Surgery Of Chicago
01.1998 - 01.2001
High School Diploma -
Lake View HS
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