KAREN SUTHERLAND
Denton
Summary
To obtain a position that utilizes my customer service skills and my willingness to learn.
Lotus 123 Microsoft Word Microsoft Excel Microsoft Publisher Word perfect 2000 Alpha Five Peachtree Outlook Sage Concur Auto Task Office 365
Overview
30
30
years of professional experience
Work History
Boeing training soldiering
Express Temporaries
Denton
01.1996 - 01.1997
- Wired coaxial cables for various projects, ensuring high-quality connections and compliance with standards.
- Transitioned to permanent employment with Boeing in Corinth, TX, after successfully completing training.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Bartending Manager
Rocking R
Denton
01.1996 - 01.1997
- Led team of six bartenders, creating efficient staff schedules to ensure optimal coverage.
- Trained new employees in bartending skills, enhancing service quality and customer experience.
- Managed liquor inventory, coordinating shipments with vendors to maintain stock levels.
Facility & Equipment Management
Numed Inc.
Aubrey
06.2001 - Current
- Maintained 12,000 square foot building, ensuring optimal functionality and safety standards
- Oversaw remodel project, ensuring timely completion and adherence to budget
- Performed electrical maintenance and repairs
- Conducted plumbing repairs and installations
- Managed insurance claims processing, facilitating timely resolution and maximizing claim recovery
- Preparing New Equipment leases
- Negotiating End of lease proposals
- Reconcile invoices/payments
- Communicating with Financial Institutions
- Billing Statements
- Payables
- Travel arrangements
- Ordering tech supplies
- Coordinated shipping logistics for orders
- Data entry
- Multi-line phone
- Journal Entries
- Tax Issues
- Fundraising Coordinator
Apparel clerk
Kroger
Bartonville
11.2015 - 02.2017
- Provided customer service by assisting shoppers with inquiries and needs.
- Operated cash register to ensure accurate and efficient customer transactions.
- Organized and stocked shelves to ensure product availability for customers.
- Maintained cleanliness and organization of store areas to enhance shopping experience.
Customer Service Support
Mayday Mfg.
Denton
01.1997 - 01.2001
- Interacted with clients/customers to manage product orders and provide status updates.
- Resolving customer issues
- Supported upper management by researching product quotes to inform decision-making.
- Product quote research
- Operated a multi-line phone system to manage incoming and outgoing calls effectively.
- Updated and maintained accurate data in company database to ensure record integrity.
- Organized and maintained files in a systematic manner to ensure easy retrieval.
- General duties also included:
Education
Business Management -
NCTC
05-2015
GED -
Austin Community College
Austin, TX01-1981
Business Management -
Northlake Community College
Irving, TXSkills
- Lotus 123
- Microsoft Word
- Microsoft Excel
- Microsoft Publisher
- Word perfect 2000
- Alpha Five
- Peachtree
- Outlook
- Sage
- Concur
- Auto Task
- Office 365
Training Volunteer Work
- Volunteering for school functions, coordinating parties for the classes, preparing gift bags and snacks.
- Volunteered for girl scouts; coordinating meetings and camping trips; Cookie coordinator, organizing 27 troops for cookie sales, distribution of cookies to 27 troops, collecting moneys for the sale, setting up sale sites for the extra cookie sales.
- Managed Bank account for the Girl Scout troop.
- Volunteered on monthly bases at my church (Singing Oaks Church of Christ) Food Bank.
- I have a passion for organizing events which include parties, weddings, receptions, and catering.
- I love to do crafts, decorating, baking, cooking, and graphic design.
- I have catered and decorated several wedding and did some photography for the weddings.
- Owned concession trailer for 10 years and participated at craft fairs selling food and drinks from a concession trailer.
Timeline
Apparel clerk
Kroger
11.2015 - 02.2017
Facility & Equipment Management
Numed Inc.
06.2001 - Current
Customer Service Support
Mayday Mfg.
01.1997 - 01.2001
Boeing training soldiering
Express Temporaries
01.1996 - 01.1997
Bartending Manager
Rocking R
01.1996 - 01.1997
Business Management -
NCTC
GED -
Austin Community College
Business Management -
Northlake Community College