Karen Tankersley
Aurora,CO
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
24
24
years of professional experience
Work History
Caretaker (Unpaid)
Not Applicable
06.2020 - 02.2024
- Took care of a family member who had some medical issues.
Customer Service Representative
Dish Network Corp
08.2004 - 06.2020
- Answered inbound phone calls from customers for billing, sales, and technical support inquiries.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Followed up on escalated issues via email and handled multiple cases at once.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Student Librarian
University Of Colorado At Boulder
08.2000 - 06.2002
- Enhanced library user experience by providing efficient and friendly customer service at the circulation desk.
- Streamlined book shelving processes, resulting in a more organized and visually appealing library environment.
- Assisted patrons with research inquiries, utilizing various databases and resources to locate relevant information.
Education
Bachelor of Science - Geology
University of Colorado At Boulder
Boulder, CO08.2004
Skills
- Data Entry
- Data Collection
- Appointment Scheduling
- Complaint Resolution
- Microsoft Office
Timeline
Caretaker (Unpaid)
Not Applicable
06.2020 - 02.2024
Customer Service Representative
Dish Network Corp
08.2004 - 06.2020
Student Librarian
University Of Colorado At Boulder
08.2000 - 06.2002
Bachelor of Science - Geology
University of Colorado At Boulder
Similar Profiles
Pooja PandeyPooja Pandey
Professional Development & Transition Period (2022 at Not ApplicableProfessional Development & Transition Period (2022 at Not Applicable
Huzefa CurimHuzefa Curim
Transporter at Not ApplicableTransporter at Not Applicable
Akshay ChampavatAkshay Champavat
Jr. Software Engineer at Not ApplicableJr. Software Engineer at Not Applicable
Shane CabeShane Cabe
Retired at Not ApplicableRetired at Not Applicable
Charity HaskinsCharity Haskins
Office Manager at Custom HPACESOffice Manager at Custom HPACES