Karen Tapia
St. Petersburg,FL
Summary
Accomplished District Manager with a proven track record at Wendy's International, adept in multi-unit management and workforce development. Excelled in driving district growth, enhancing profitability, and fostering customer relations through strategic leadership and operational improvement. Skilled in conflict management and policy enforcement, consistently achieving and surpassing performance metrics.
Overview
18
18
years of professional experience
1
1
Certification
Work History
District Manager
Southeast Restaurant Group
St. Petersburg, FL
04.2024 - Current
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with key stakeholders in the district.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
- Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
- Reviewed inventory levels at each store in order to ensure adequate stock availability.
- Maintained accurate records of employee attendance and payroll information for all stores within the district.
- Mentored team members by demonstrating best practices for sales and customer service.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Regional Training Manager
Wendys International
New Smyrna , FL
07.2017 - 03.2024
- Responsible for overseeing training in 12-14 stores
- Mentored/ Supported 3 newly promoted District Managers as well as 12 General Managers
- Interviewed, hired, and trained all internal and external manager hires and promotions
- Ensured compliance with all applicable laws, regulations, and policies related to training activities.
- Effectively trained instructors and supervisors on techniques for managing employees.
District Manager
Wendys International
Chicago, IL
09.2006 - 05.2017
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Created and maintained productive relationships with managers at all levels in the district.
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Education
General, Business, Spanish
Illinois State University
Normal, ILSkills
- Multi-unit management
- Conflict management
- Policy enforcement
- District growth management
- Customer relations
- Training and coaching
- Compliance monitoring
- Budget management
- Business and operations analysis
- Leadership skills
- Workforce development
- Operational improvement
- Profitability optimization
- Goal setting and performance metrics
- Staffing oversight
- Action plans
Languages
Spanish
Professional
Certification
- Servsafe Certified
References
References available upon request.
Timeline
District Manager
Southeast Restaurant Group
04.2024 - Current
Regional Training Manager
Wendys International
07.2017 - 03.2024
District Manager
Wendys International
09.2006 - 05.2017
General, Business, Spanish
Illinois State University
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