Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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KAREN TSCHIMPERLE

Redwood Falls,MN

Summary

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Overview

21
21
years of professional experience

Work History

Online Grocery Associate

Walmart
Redwood Falls, MN
2021 - Current
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.

Central Registration

Western Mental Health
Redwood Falls, MN
02.2021 - 08.2021
  • .
  • Welcomed patients to facility and assisted with registration sign-in process.
  • Processed cash, debit and credit card payments for services rendered and printed receipts detailing services.
  • Explained forms and documents to patients, guardians and family members, distributing copies as needed and confirming comprehension.
  • Registered patients for outpatient procedures and emergency services.
  • Asked various questions from clients to obtain the information necessary for paperwork.
  • Carefully checked insurance information for benefits coverage and input pre-authorization documents into system.
  • Maintained HIPAA compliance and integrity of hospital policies and procedures.
  • Maintained confidentiality of patient information by adhering to HIPAA.O

  • Managed all incoming phone calls to the Central Registration office.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Maintained positive relationships with personnel by being consistently professional and friendly.

CENTRAL REGISTRAR

CARRIS HEALTH CLINI
Redwood Falls, MN
01.2020 - 02.2021
  • Improved operations by working with team members and customers to find workable solutions..
  • Handled all delegated tasks, including collecting and entering patient demographics.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized EPIC software to compile data gathered from various sources.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.

Mystic Lake Casino and Hotel

Slot specialist
Prior Lake, MN
03.2004 - 05.2015
  • Properly verified customer identification for paying of jackpots.
  • Resolved issues regarding customer complaints and escalated worsening concerns to supervisors for remediation.
  • Welcomed customers, offering assistance to help find gaming machines and games while offering a positive experience.
  • Helped customers find specific games, answered questions and offered advice.
  • Resolved issues with cash registers, card scanners and printers.
  • Accurately handled over thousands of payments daily in cash and kept a cash bank and wallet worth hundreds.
  • Paid out jackpots quickly and accurately to reduce overall wait time and help keep the flow of gaming on a fast paced level.
  • Stayed up to date on current promotions to support guest to make the most enjoyable gaming experience.
  • Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.

Night Manager

TERSTEEGS GROCERY
Redwood Falls, MN
  • Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
  • Managed team of cashiers, supervising personnel in issue resolution and training process.
  • Mentored all new employees in money handling while also demonstrating the best methods for servicing patrons
  • Handled guest complaints in most effective manner possible.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.

Education

Certificate - Medical Administrative Assistant

Hennepin Technical College
Minneapolis, MN

High School Diploma -

Shakopee Senior High School
Shakopee, MN

Skills

  • Excellent communication skills
  • Exceptional customer service
  • Money handling
  • Excellent work ethic and dependability
  • Patient scheduling
  • HIPAA procedures
  • Registration documents
  • Payment processing
  • Demographics information
  • Interpersonal and written communication
  • Organizational skills

Additional Information

Prior to the my job history listed I spent 10 plus years in the nursing home industry.

Timeline

Central Registration

Western Mental Health
02.2021 - 08.2021

CENTRAL REGISTRAR

CARRIS HEALTH CLINI
01.2020 - 02.2021

Mystic Lake Casino and Hotel

Slot specialist
03.2004 - 05.2015

Online Grocery Associate

Walmart
2021 - Current

Night Manager

TERSTEEGS GROCERY

Certificate - Medical Administrative Assistant

Hennepin Technical College

High School Diploma -

Shakopee Senior High School

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KAREN TSCHIMPERLE