Karen Valencia

Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.

• Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at clinic.
• Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
• Mentored junior veterinary Assistant in developing their skills, fostering a supportive learning environment within the team.
• Promoted a culture of continuous improvement by actively participating in continuing education opportunities relevant to the field of veterinary medicine.
• Triaged incoming patients to determine treatment needs and urgency of care.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Administered medications and vaccinations to animals under the supervision of a veterinarian, ensuring proper dosage and administration techniques.
• Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
• Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Gathering history from owners, taking vitals, documenting the patients condition in SOAP notes,
• Assisted with patients restrain, routine diagnostics/ sample collection radiographs, intubation , IV catheter , anesthetic monitoring , instrument cleaning and sterilization, filling of prescription medication
• Triaged scheduled or emergency patients to route to appropriate surgeon or treatment area.
• Train, supervise, and assist the veterinary technicians in their performance of a variety of technical and client education duties that facilitate the work of the practitioners, and the veterinary practice manager who directly or indirectly provide patient care.
• Conduct weekly departmental meetings and schedule in-service meetings as deemed appropriate and necessary

• Conducting preliminary examination , getting history from owner , taking vitals and providing client with accurate service estimate
• Prepared and labeled medications and instructed client on administration.
• Assisted with restraining routine Diagnosis / sample collection radiographs , IV catheter placement , anesthetic monitoring , Cleaning and sterilization surgery instrument.
• Monitoring Anesthesia
• Prepared and reviewed records and consent forms.
• Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
• Patient check- in appointment , appointments scheduling , answers clients inquiries , documentation and management of patients records ,

• Restrained and stabilized animals during examination and treatment to prevent injuries.
• Scrubbed, counted and packed surgical instruments and drapes for autoclave sterilization.
• Prepared and labeled medications and instructed client on administration.
• Worked with clients to processes all financial transactions.
• Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
• Collect preliminary information about animal
• Receptionist duties, answered a multi line phone, also did inventory And ordering food ( hills & royals canine )
• Prepare estimates, communicated information with veterinary, technicians to maintain continuity of care

• Perform office and retail service duties such as keeping financial records, serving customers, answering telephones, selling giftware items and receiving payment.
• Inform customers about care, maintenance, and handling of various flowers and foliage, indoor plants, and other items
• Create and change in-store and window displays, designs, and looks to enhance shop's image.
• Answer telephone and help costumer for any question
• Answering e-mail and making invoices or statement for wedding
• Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
• Demonstrated leadership by making improvements to work processes and helping to train others.

• Ensure a safe effective work environment for all was delegate and daily responsibilities to job requirement
• Responsible for developing knowledge of all material required for each work order
• Establish or identify prices, service or admission, and tabulate bill using calculator, cash register
• Issued receipts, refunds, credits, or change due to customers
• Receive payment by cash, check card, credit cards
• Paper Translator
• Read written materials such as legal documents or immigration documents and rewrite it into Spanish

• Buffet and event setup
• Provided guests with excellent service for weddings and fundraisers
• Executed quick set and tear down
• Greeter for special event, setting tone for guest to feel welcome and giving them direction and comfort to feeling at home
• Wedding part attendant
• Captain and be in charge of event to be successful event
• Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
• Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.